Technical Instrument Support Specialist

3 weeks ago


Salisbury, Wiltshire, United Kingdom TEAM Full time
About the Role

We are seeking a skilled Instrument Support Technician to join our team at Candidate Source Ltd. In this role, you will be responsible for safely maintaining, repairing, and calibrating a range of products.

Key Responsibilities:
  • Maintain and improve a comprehensive Customer Service focus and develop ideas and system changes to enhance the service offering to our customer base.
  • Establish stable, documented, and trained processes for creating and solving customer technical queries and problems.
  • Provide measurable, timely responses to colleagues, partners, and customers' requests or complaints.
  • Ensure accurate and pertinent information is exchanged when creating and solving customer technical queries and problems.
  • Correct problems to the satisfaction of the customer or partner and implement preventative actions to prevent recurrence.
  • Escalate issues correctly if required.
  • Help correlate data for technical products or application issues based on customer type, place, product, component, and application.
  • Use reports to identify and escalate trends which may require improvements in product support, supply chain, manufacture, or design.
  • Provide suitable training to partners and customers via various media, including online and in-person, to maximise the volume of customer issues that can be resolved at the point of use or with local partners.
  • Reduce the volume of issues escalated through.
  • Collect qualitative and quantitative information from customers to provide actionable feedback for ongoing and future product development.
  • Support group-level technical support projects, considering the needs of the wider group.

Requirements:

  • Tank cooling/water testing/fluids experience.

Please click apply online and upload an updated copy of your CV to apply for this role.



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