IT Support Specialist

1 week ago


Salisbury, Wiltshire, United Kingdom Hays Specialist Recruitment Limited Full time

Job Summary:

Hays Specialist Recruitment Limited is seeking a skilled IT Support Specialist to join their team. As an IT Support Specialist, you will provide technical support to clients' users, ensuring they can use IT services effectively.

Key Responsibilities:

  • Provide technical support to users via the IT Service Desk, ensuring business continuity.
  • Handle and manage incoming calls and online requests, logging them in the Service Management tool.
  • Resolve IT Incidents and Service Requests in an efficient and customer-centric manner, updating records as necessary.
  • Understand and follow agreed IT Service Management processes, ensuring colleagues are informed on best practices.
  • Coordinate with other IT Support Analysts, providing support and guidance to team members.

Requirements:

  • Eligibility for SC clearance, with a minimum of 5 years' residency in the UK.
  • Experience with Windows 11, Service Management tools, and ITIL Foundation certification.
  • Ability to integrate Service Management tools with other platforms for continuous improvement.
  • Experience with hardware and software refresh initiatives, including end-user device provisioning.

What We Offer:

  • A salary of up to £27,000 and a generous benefits package, including access to industry-leading training and certifications.
  • A good pension scheme and free parking.
  • The opportunity to work with experienced colleagues, share knowledge, and accumulate holiday through the annual leave policy.


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