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IT Support Specialist

2 months ago

Salisbury, Wiltshire, United Kingdom Hays Specialist Recruitment Limited Full time

Job Summary

Hays Specialist Recruitment Limited is seeking an experienced IT Support Specialist to join their team as an IT Support Analyst. This is a fantastic opportunity to work with a leading Facilities Management business, providing technical support to their clients' users.

Key Responsibilities

  • Provide technical support to users via the IT Service Desk to ensure that the business can use IT services as expected.
  • Handle and manage incoming calls and online requests to the IT Service Desk, and log within the Service Management tool.
  • Ensure that all IT incidents and service requests are resolved in an effective, efficient, and customer-centric manner, with updates recorded in Halo as appropriate.
  • Understand and follow agreed IT Service Management processes, and ensure colleagues are informed on the best way to interact with the IT Service Desk.
  • Coordinate effectively with other IT Support Analysts and provide support and guidance to other IT department team members.

Requirements

  • Eligibility for SC clearance (lived and worked in the UK for the last 5 years minimum)
  • Experience of integrating Service Management tools with other platforms to support continuous improvement.
  • IT Service Desk reporting.
  • Experience of hardware and software refresh initiatives, including provisioning of end-user devices.
  • ITIL Foundation certification.

What We Offer

  • A salary of up to £27,000
  • A generous benefits package, including access to industry-leading training/certifications, good pension, and free parking
  • The opportunity to work alongside experienced and talented colleagues to share knowledge
  • A great opportunity to accumulate/stack holiday through their annual leave policy