Customer Experience Specialist

2 months ago


Salisbury, Wiltshire, United Kingdom HCRG Care Group Full time

About the Role

The SPA Administrator will provide exceptional customer service to patients and professionals contacting the Single Point of Access (SPA) by telephone, email, and post. This role requires high levels of administrative and communication skills, with the ability to work proactively as part of a team.

Main Responsibilities

  • Screen and direct incoming referrals to the relevant professionals, ensuring accurate and efficient processing.
  • Work with clinical colleagues to ensure patients are directed to the correct services in line with agreed ways of working.
  • Record all referrals for service users and carers on various client information systems, maintaining confidentiality and accuracy.
  • Provide information and signpost to the public on HCRG Care Group services and alternative services provided by other statutory and voluntary agencies.
  • Collate, book, and send information and appointment letters to patients.

About HCRG Care Group

HCRG Care Group is a leading independent provider of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services, and adult social care and wellbeing services.

What We Offer

  • A competitive salary of £22,308 pro rata with group pension.
  • Hybrid working once a 3-month probation period is passed.
  • Free tea, coffee, and milk at your base location.
  • Membership of My Reward Hub, offering discounts on everyday purchases, cashback, and voucher offers.
  • Access to your wages as you earn them to help cover life's emergencies.
  • Online and face-to-face support for mental and physical wellbeing.
  • Access to eLearning, career pathways, and opportunities for continuing professional development.
  • An open, just culture where you're encouraged to have and implement ideas to help us deliver our purpose.


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