Technical Support Specialist
2 days ago
We are seeking a highly skilled and motivated Technical Support Analyst to join our 2nd line team of experienced Technical Analysts. As a Technical Support Analyst, you will provide support in our fast-paced Service Desk environment, reporting to our Service Desk Team Leaders.
Key Responsibilities- Provide 2nd line incident resolution and request fulfilment services received through 1st line and management escalation processes.
- Deliver, deploy and maintain hardware, software and mobile technologies.
- Communicate complex issues both verbally and in written format in a concise and easy to understand manner.
- Participate in the Knowledge Management process, producing documents for the Service Desk Knowledge Base.
- Develop and maintain an up-to-date knowledge of relevant ICT subjects applicable to the current and future needs of the council.
To be successful in this role, you will need:
- NVQ level 2 in an ICT related field plus experience (or equivalent).
- Demonstrable experience of providing 2nd line incident resolution and request fulfilment services.
- Excellent analytical and problem-solving skills.
- Ability to communicate complex issues in a clear and concise manner.
- Desire to become an expert on the services and technology you support and maintain.
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We offer a range of benefits, including:
- A competitive salary and benefits package.
- A supportive and inclusive work environment.
- Opportunities for career development and progression.
- A range of flexible working options.
To apply for this role, please click on the 'Apply Now' button and upload a supporting statement explaining how you meet the criteria listed above. For more information, see the section on our career site.
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