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Technical Support Specialist
1 month ago
About the Role
We are seeking a talented and customer-focused individual to join our 1st line team of experienced Technical Analysts in our fast-paced Service Desk environment. As a Technical Support Specialist, you will provide support to our customers, partners, and the organisation, taking ownership of issues, finding resolutions, and keeping customers informed.
About You
To be successful in this role, you will need:
- NVQ level 2 in an ICT related field plus experience (or equivalent)
- Experience of working in a busy IT Technical 1st Line Support environment where customers are engaged daily on a remote or face to face basis
- Ability to provide Customer Excellence with compassion while understanding impact to and managing the expectation of our customers throughout all levels of the organisation
- Knowledge and experience of working within a technical environment that supports hardware, software and mobile technologies
- Experience of working individually or collaboratively, with technical and professional staff
- Participate in the Knowledge Management process, producing documents for the Service Desk Knowledge Base
- Practical experience of Microsoft Office suite and Windows operating platforms along with good analytical/problem solving skills
- Ability to communicate complex issues both verbally and in written format in a concise and easy to understand manner with staff
What We Offer
As a member of our ICT Service Desk team, you will enable our council employees to make the most of their digital skills and capabilities, supporting them to provide greater value to the constituents of Leicestershire.
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities.
