Home Claims Team Supervisor

23 hours ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time
Job Summary

We are seeking an accomplished and motivated professional to lead our home claims team at Hastings Direct. As a key member of our leadership team, you will be responsible for driving high-performance results, improving efficiency, and delivering exceptional customer service.

About the Position
  • Salary: £58,000 - £68,000 per annum
  • Lead a team of claims handlers to achieve high levels of customer satisfaction and quality service delivery
  • Develop and implement effective claims handling processes and procedures to improve efficiency and reduce costs
  • Collaborate with other teams to ensure alignment with business objectives and goals
Key Responsibilities
  1. Manage and direct a team of claims handlers to deliver high-quality results and meet business objectives
  2. Develop and implement efficient claims handling processes and procedures to optimize productivity and reduce costs
  3. Provide coaching and training to team members to enhance their skills and knowledge
  4. Maintain accurate records and reports on claims activity and performance metrics
Requirements
  • Degree in a relevant field (e.g., business administration, insurance) or equivalent experience
  • Minimum 5 years of experience in claims management or a related field
  • Exceptional leadership and communication skills
  • Strong analytical and problem-solving skills
  • Ability to work under pressure and meet deadlines


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