Customer Service Ambassador
2 weeks ago
As an Eight times accredited Top Employer and Gold accredited for Inclusive Employers Standards, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. We want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We're therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.
We have an outstanding opportunity to contribute to #TeamEMR as a First Class Customer Host based at Derby. The First Class Customer Host plays a vital role in our on-train team, making sure that customers enjoy the warmest of welcomes and receive an outstanding service. You will be the point of contact for our customers and their queries; you'll serve meals and snacks in first class from our fantastic menu and provide tasty refreshments to them on board. You will also ensure that the train carriages are kept very neat and tidy at all times.
What are we looking for?
You will be hard working and always happy to provide an amazing service with a smile. You will also be polite, responsible, and very resilient. Your personality plays a massive part in the level of service you provide. We want to make sure our customers love and remember their experience on East Midlands Railway. So, if you are passionate, professional and want to make a difference to someone's day, we want to hear from you.
The role is shift work based on a rota to provide customer service throughout the whole day, this could be on the first train in the morning or the last train at night so you will need to be flexible and it will include weekend work.
Here's a bit about life at EMR..
https://youtu.be/C2Q2OOBJW7A
As well as a competitive salary, we'll also offer you:
- Excellent Railway Pension scheme
- Free travel on East Midlands Railway and Train Operating Companies under Transport UK Group & LNER
- Friends and Family discounted Tickets on the EMR Network
- 75% discount on National Travel (inc partner and dependants)
- Various training opportunities
- ...and many more
If you are successful at the assessment day you will either, be offered an immediate vacancy, or you will be placed into the Talent Pool for a maximum of 12 months. During those 12 months, you will not need to apply for this role again. As and when we have Customer Host vacancies arise, we will be able to pick up the phone and make a job offer.
Ready to take on this exciting opportunity? Submit your online application form and upload your CV. As we operate a blind screening process please remove all personal information including your name from your CV.
We promise to treat you fairly, consistently and with respect throughout the application, assessment and selection process
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Derby, Derby, United Kingdom East Midlands Trains Full time{"title": "Customer Service Ambassador", "content": "We are proud to be a part of East Midlands Railway, a team that values diversity and inclusivity. As a Customer Service Ambassador, you will play a vital role in ensuring our customers receive an outstanding service. Your warm welcome and exceptional service skills will make a significant difference in our...
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Derby, Derby, United Kingdom East Midlands Trains Full time{"title": "Customer Service Ambassador", "content": "We are proud to be a part of East Midlands Railway, a team that values diversity and inclusivity. As a Customer Service Ambassador, you will play a vital role in ensuring our customers receive an outstanding service. Your warm welcome and exceptional service skills will make a significant difference in our...
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