Customer Service Ambassador

4 days ago

Derby, Derby, United Kingdom East Midlands Trains Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our On-Train Customer Service team as a First Class Customer Host. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a memorable experience on board our trains.

Key Responsibilities
  • Provide warm and welcoming service to customers in first class, ensuring their needs are met and exceeded.
  • Serve meals and snacks from our menu, providing a high-quality dining experience.
  • Ensure the train carriages are clean and tidy at all times, maintaining a high standard of presentation.
  • Act as a point of contact for customers, responding to their queries and resolving any issues promptly.
What We Offer

As a First Class Customer Host, you will enjoy a competitive salary, excellent benefits, and opportunities for career development. You will also be part of a dynamic and supportive team that is passionate about delivering exceptional customer service.

Requirements

To be successful in this role, you will need to be a hard-working and resilient individual with excellent communication skills. You will be able to work flexibly, including weekends and evenings, and be able to adapt to changing circumstances.

What We Value

We value our employees and are committed to creating a positive and inclusive work environment. We offer a range of benefits, including a competitive salary, excellent pension scheme, and opportunities for training and development.

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