Customer Service Ambassador
1 week ago
We are seeking a highly skilled and passionate Customer Welcome Advisor to join our Customer Experience team at Babington. As a key member of our team, you will be responsible for delivering a personalized and outstanding customer-centric welcome experience for our stakeholders.
Key Responsibilities:- Communications: Ensure timely contact and connection with learners and employers through customer welcome contact and provision of marketing and learning materials.
- Adaptability: Be able to adapt customer process and style depending on the needs of the individual and the business, including telephone, web-based, face-to-face, and group enrollments.
- Customer Focus: Ensure all learners and employers receive a memorable, effortless, and personal welcome as they start their journey with Babington.
- Collaboration: Work closely across operational business areas to ensure important qualification knowledge is given at welcome stage, including effective skills scan reviews.
- Quality Driven: Embed the Ofsted Education Inspection Framework (EIF) and Babington Behaviours, providing feedback and evidence through testimonies and KPIs.
- Grade A-C GCSE in English and maths or equivalent.
- Level 2 Customer Service qualification or equivalent.
- Level 3 Certificate in Information, Advice, and Guidance or willingness to acquire.
- Demonstrable experience of providing excellent I.A.G and customer service across employers, candidates, and partners.
- Experience of achieving deadlines and working without close supervision.
- Experience of using CRM and other IT systems.
- Excellent verbal and written communication skills to effectively convey performance insights and recommendations to diverse audiences.
- Familiarity with the education sector, including understanding of educational policies, programs, and performance evaluation frameworks.
- My Babington Rewards
- BUPA Healthcare
- 25 Days annual leave plus Bank holidays
- Additional annual leave purchase scheme
- Employer Pension contribution
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2 weeks ago
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Derby, Derby, United Kingdom Babington Full timeCustomer Welcome AdvisorWe are seeking a highly skilled and passionate Customer Welcome Advisor to join our Customer Experience team at Babington. As a key member of our team, you will be responsible for delivering a personalized and outstanding customer-centric welcome experience for our stakeholders.Key Responsibilities:Communications: Ensure timely...
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2 weeks ago
Derby, Derby, United Kingdom Babington Full timeCustomer Welcome AdvisorWe are seeking a highly skilled and passionate Customer Welcome Advisor to join our Customer Experience team at Babington. As a key member of our team, you will be responsible for delivering a personalized and outstanding customer-centric welcome experience for our stakeholders.Key Responsibilities:Communications: Ensure timely...
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Customer Service Ambassador
1 week ago
Derby, Derby, United Kingdom Babington Full timeCustomer Welcome AdvisorWe are seeking a highly skilled and passionate Customer Welcome Advisor to join our Customer Experience team at Babington. As a key member of our team, you will be responsible for delivering a personalized and outstanding customer-centric welcome experience for our stakeholders.Key Responsibilities:Communications: Ensure timely...
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3 days ago
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Customer Service Ambassador
1 day ago
Derby, Derby, United Kingdom Babington Full timeCustomer Welcome AdvisorWe are seeking a highly skilled and passionate Customer Welcome Advisor to join our team at Babington. As a key member of our Customer Experience team, you will be responsible for delivering a personalized and outstanding welcome experience to our learners and employers.Key Responsibilities:Ensure timely contact and connection with...
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Customer Service Ambassador
1 day ago
Derby, Derby, United Kingdom Babington Full timeCustomer Welcome AdvisorWe are seeking a highly skilled and passionate Customer Welcome Advisor to join our team at Babington. As a key member of our Customer Experience team, you will be responsible for delivering a personalized and outstanding welcome experience to our learners and employers.Key Responsibilities:Ensure timely contact and connection with...