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Customer Service Ambassador

2 months ago

Derby, Derby, United Kingdom Babington Full time
Customer Welcome Advisor

We are seeking a highly skilled and passionate Customer Welcome Advisor to join our Customer Experience team at Babington. As a key member of our team, you will be responsible for delivering a personalized and outstanding customer-centric welcome experience for our stakeholders.

Key Responsibilities:
  • Communications: Ensure timely contact and connection with learners and employers through customer welcome contact and provision of marketing and learning materials.
  • Adaptability: Be able to adapt customer process and style depending on the needs of the individual and the business, including telephone, web-based, face-to-face, and group enrollments.
  • Customer Focus: Ensure all learners and employers receive a memorable, effortless, and personal welcome as they start their journey with Babington.
  • Collaboration: Work closely across operational business areas to ensure important qualification knowledge is given at welcome stage, including effective skills scan reviews.
  • Quality Driven: Embed the Ofsted Education Inspection Framework (EIF) and Babington Behaviours, providing feedback and evidence through testimonials and KPIs.
Requirements:
  • Grade A-C GCSE in English and maths or equivalent.
  • Level 2 Customer Service qualification or equivalent.
  • Level 3 Certificate in Information, Advice, and Guidance or willingness to acquire.
  • Demonstrable experience of providing excellent I.A.G and customer service across employers, candidates, and partners.
  • Experience of achieving deadlines and working without close supervision.
  • Experience of using CRM and other IT systems.
  • Excellent verbal and written communication skills to effectively convey performance insights and recommendations to diverse audiences.
  • Familiarity with the education sector, including understanding of educational policies, programs, and performance evaluation frameworks.
Babington Benefits:
  • My Babington Rewards
  • BUPA Healthcare
  • 25 Days annual leave plus Bank holidays
  • Additional annual leave purchase scheme
  • Employer Pension contribution