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Customer Service Ambassador

1 month ago

Derby, Derby, United Kingdom Babington Full time

About the Role

We are seeking a highly skilled Customer Welcome Advisor to join our team at Babington. As a Customer Welcome Advisor, you will be responsible for delivering a personalized and outstanding customer-centric welcome experience for our stakeholders.

Key Responsibilities

  • Ensure timely contact and connection with learners and employers through customer welcome contact and the provision of marketing and learning materials.
  • Be the first point of contact for learners and line managers and book them in for their welcome call, ensuring they are clear on next steps and what is expected from the onset.
  • Adapt customer process and style depending on the needs of the individual and the business, including telephone, web-based, face-to-face, and group enrolments both on and off site.
  • Ensure all learners and employers are provided with a memorable, effortless, and personal welcome as they start their journey with Babington.
  • Work closely across operational business areas to ensure important qualification knowledge is given at the welcome stage, including effective skills scan reviews.
  • Embed the Ofsted Education Inspection Framework (EIF) and Babington Behaviours, be able to evidence and provide feedback on how you do so through feedback, testimonies, and KPIs.

Requirements

  • Grade A-C GCSE in English and maths or equivalent.
  • Level 2 Customer Service qualification or equivalent.
  • Level 3 Certificate in Information, Advice, and Guidance or willingness to acquire.
  • Demonstrable experience of providing excellent I.A.G and customer service across employers, candidates, and partners.
  • Experience of achieving deadlines and working without close supervision.
  • Experience of using CRM and other IT systems.
  • Experience of using a variety of media to provide customer service.
  • Curious in your approach, knowing the highest standard of customer service can only be delivered by knowing before and after your touch point.
  • Excellent verbal and written communication skills to effectively convey performance insights and recommendations to diverse audiences.
  • Familiarity with the education sector, including understanding of educational policies, programs, and performance evaluation frameworks.
  • Highly organized, detail-oriented, and able to manage multiple priorities and deadlines effectively.
  • Proven ability to work collaboratively with diverse stakeholders, build relationships, and influence change.

Babington Benefits

  • My Babington Rewards
  • BUPA Healthcare
  • 25 Days annual leave plus Bank holidays
  • Additional annual leave purchase scheme
  • Employer Pension contribution