Medical Support Specialist
1 week ago
Patient Services & Front of House Coordinator
About the Role:This is an exciting opportunity to work in a highly regarded Private Medical Practice in Beaconsfield, where you will be responsible for maintaining the efficient running of the practice and providing exceptional patient services.
Key Responsibilities:- Maintain the smooth operation of the front office and administrative tasks
- Answer phone calls and handle inquiries, including booking appointments and taking prescription requests
- Provide general administration support, including scanning, faxing, typing, filing, and managing shared mailboxes
- Manage patient registrations and ensure all information is completed prior to appointments
- Act as first point of contact for patients visiting the practice and provide excellent customer service
- Book, cancel, and rearrange appointments at the reception desk
- Deal with patient samples and collections for the laboratory
- Educational achievement to at least GCSE (or equivalent) including English Language and Maths
- Computer literacy and ability to use Microsoft Word, Excel, and Outlook
- Proven experience in a Front of House role
- Excellent communication skills, both written and oral
- Excellent organisation, planning, and multitasking abilities
- Ability to think laterally and find solutions to problems
- High degree of confidentiality and integrity
£25,000-£27,000 per annum, depending on experience, reflecting the competitive salary range for similar roles in the region.
Work-Life Balance:Full-time position, 37.5 hours per week, with shift work Monday to Friday and two Saturdays per month, ensuring a good balance between work and personal life.
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