Transport Operations Coordinator

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Biffa Full time

Job Summary

The role of Transport Operations Coordinator will support the day-to-day operations of the Depot by effectively allocating vehicles to ensure best-in-class service delivery.

This position will also ensure all Health and Safety standards are maintained and that environmental and O Licence compliance is upheld.

As part of the transport activity, the role will involve hands-on work to support Employee Engagement, continuous improvement projects, and covering items such as productivity and quality of service provision.

A well-organised individual with a personable disposition is essential, with admin and call handling experience desirable.

Key Responsibilities

  • Call handling - liaising with customers and/or our internal call centres and Biffa drivers.
  • Daily debrief of Biffa drivers – assisting with confirmation of work plus dealing with any anomalies/issues.
  • Liaising with Biffa's customer service department and/or direct with customers to resolve issues – including any hazards identified by drivers.
  • Order processing and confirmation + running and clearing daily reports.
  • Administrative tasks and housekeeping.

Requirements

  • Strong knowledge of the local area.
  • Exceptional communication skills with the ability to communicate in writing, on a one-to-one basis, and via the phone with all levels including management, team members, and internal/external customers.
  • Ability to plan, organise, and prioritise effectively.
  • Experience of working to strict deadlines in a time-critical environment.
  • A willingness to adapt and develop skill-sets and knowledge which is determined by the role/business.
  • Computer literate – comfortable using business software and Microsoft Office Suite (specifically strong knowledge of Excel).

About Biffa

At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management.



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