Arabic Customer Service Team Lead

3 days ago


Edinburgh, Edinburgh, United Kingdom Search Full time

**Job Overview:**

We are seeking an experienced Customer Service Advisor to join our dynamic team in Edinburgh. This is a fantastic opportunity to work with a global leader in their industry and contribute to delivering exceptional customer experiences.

**Key Responsibilities:**

  • Manage current customer accounts efficiently and effectively.
  • Handle high volumes of inbound phone calls and provide exceptional customer service to clients and carriers.
  • Build and maintain relationships with carriers and customers.
  • Resolve customer and carrier issues.
  • Provide quotes, arrange bookings, and take payments.

**Requirements:**

  • Excellent written and verbal communication skills.
  • Adaptability to changes in the work environment.
  • Accuracy and ability to produce high-quality work.
  • Dependability.
  • Strong problem-solving skills.
  • Ability to work effectively in teams and be open to others' perspectives.

**Estimated Salary:** 24,000-25,000 per year.



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