Customer Service Delivery Lead

3 days ago


Edinburgh, Edinburgh, United Kingdom Barclays Bank Plc Full time
Customer Service Delivery Lead

We are looking for a skilled Customer Service Delivery Lead to oversee the delivery of exceptional customer experiences and resolve complex customer needs and requests.

About the Role:
  • Oversee the delivery of customer service across various communication channels.
  • Manage complex customer inquiries and issues related to bank products and services.
  • Collaborate with teams to ensure seamless customer care processes.
  • Develop and implement customer care strategies to maintain efficiency.
Key Responsibilities:
  1. To manage customer expectations through specialist advice and support.
  2. Ensure prescribed activities are completed in a timely manner and to a high standard, impacting both the role and surrounding roles.
  3. Likely to have responsibility for supervising specific processes within a team.
What We Offer:

We offer a competitive salary of £26,500 per annum, plus a range of benefits including full training and development opportunities. You will work 35 hours a week, covering shifts between 8am-8pm Monday to Saturday.

About Us:

We are a leading financial institution dedicated to delivering exceptional customer service. Our team is passionate about working with customers and providing help and guidance.



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