Delivery Professional with Excellent Customer Service

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Royal Mail Group Full time

Company Overview


Royal Mail Group is a leading logistics and postal service provider, committed to delivering exceptional customer experiences across the UK.



Salary


The successful candidate will receive a competitive monthly salary of £12.54 per hour, reflecting the importance of their role in delivering high-quality services to our customers.



Job Description


We are seeking a skilled Delivery Professional with excellent customer service skills to join our team. As a key member of our delivery team, you will be responsible for ensuring timely and efficient delivery of mail and parcels to our customers. This involves working independently, using your own initiative, and being proactive in resolving any issues that may arise during the delivery process.



Required Skills and Qualifications


To be successful in this role, you will need to possess a strong sense of community and take pride in what you do. You should also have a full UK manual driving licence with no more than 6 penalty points, as well as the ability to work outside in various weather conditions. Additionally, you must be organised, punctual, and able to provide great customer service.



Benefits


In addition to a competitive salary, we offer a range of benefits, including:



  • Overtime paid at 1.25 x the normal hourly rate
  • 22.5 days holiday, rising with length of service (pro-rata)
  • Full uniform provided
  • Company pension scheme with competitive contribution rates
  • Lots of opportunity to develop a career, including our trainee manager roles and Apprentice Schemes
  • Excellent family-friendly support - enhanced maternity pay, paternity leave, adoption leave, and shared parental leave
  • Your Wellbeing - you and your family have 24/7 free access to services and tools to help support your physical and mental health, including financial and social support and advice
  • Variety of discounts, including high-street vouchers, travel, and attraction discounts, and savings on beauty products and gym membership
  • Free stamps at Christmas


Others


We are proud to be a Forces family-friendly employer and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.



Please click here for more information on Royal Mail Group and our values: https://www.internationaldistributionsservices.com/en/about-us/



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