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Shift Leader

2 months ago

Horsham, West Sussex, United Kingdom Tesco Full time

About the Role

We are seeking a highly skilled and experienced Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be responsible for leading a team of retail professionals to deliver exceptional customer service and drive sales growth in our stores.

Key Responsibilities

  • Lead a team of retail staff to achieve sales targets and provide excellent customer service
  • Manage store operations, including opening and closing procedures, stock management, and visual merchandising
  • Develop and implement strategies to improve customer engagement and loyalty
  • Collaborate with the Store Manager to achieve business objectives and drive sales growth
  • Monitor and control store expenses, including labor costs and inventory management
  • Ensure compliance with company policies and procedures, including health and safety and data protection
  • Provide coaching and development opportunities for team members to enhance their skills and knowledge
  • Contribute to the development of store plans and budgets, including sales forecasts and inventory management
  • Manage and resolve customer complaints and issues in a professional and timely manner
  • Stay up-to-date with industry trends and best practices to drive business growth and improvement

Requirements

  • Proven experience in a retail leadership role, preferably in a convenience store environment
  • Excellent communication and interpersonal skills, with the ability to lead and motivate a team
  • Strong business acumen, with the ability to analyze data and make informed decisions
  • Ability to work flexibly, including evenings and weekends, to meet business needs
  • Highly organized and able to prioritize tasks effectively
  • Ability to work in a fast-paced environment and adapt to changing circumstances
  • Strong problem-solving skills, with the ability to think critically and creatively
  • Ability to maintain confidentiality and handle sensitive information

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career development and progression
  • A dynamic and supportive work environment
  • Access to training and development programs to enhance your skills and knowledge
  • A chance to work for a leading retail company, Tesco

About Us

One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We offer a wide range of products and services to our customers, including fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats, and beers, wines, and spirits.

We are committed to providing excellent customer service and driving sales growth in our stores. We believe in investing in our people and providing opportunities for career development and progression.