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Shift Leader

1 month ago

Horsham, West Sussex, United Kingdom Tesco Full time
About the Role

We are seeking a highly motivated and experienced Shift Leader to join our team at Tesco. As a Shift Leader, you will be responsible for overseeing the daily operations of our store, ensuring that customers receive exceptional service and that our team members are supported and empowered to deliver their best work.

Key Responsibilities

• Coordinate the store team to deliver an easy, fuss-free shopping experience for customers
• Support your colleagues, ensuring they deliver daily priorities and take regular breaks
• Open and close the store, and complete duty cover, ensuring all decisions made are right for everyone's safety
• Be the go-to person for colleagues in the absence of a manager for day-to-day queries
• Ensure the store is always clean, tidy, and well-presented
• Support managers to coordinate seasonal, community, and charity events
• Contribute to a great team atmosphere, that's inclusive of everyone
• Provide great customer service, by listening to our customers and putting them first in everything you do
• Keep the team well-informed and up to speed on any communications, changes, or updates
• Stay knowledgeable about store performance, and look for ways to improve and simplify operations
• Coordinate store improvements, and remove any obstacles that might be getting in the way of great service
• Follow health and safety routines and procedures, and ensure colleagues do the same
• Recognise and celebrate colleagues within the team who are providing great service

What We're Looking For

We're looking for someone who is a great role model, always giving thoughtful customer service that ensures every customer's needs are met. You should be able to build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work. You should also be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date. Additionally, you should be comfortable taking the lead, and overseeing the store in the absence of your Manager. You should be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues. Finally, you should be motivating, so you can inspire your team to deliver beyond expectations.

What's in it for You

As a Shift Leader at Tesco, you'll have the opportunity to work in a fast-paced retail environment, with bags of variety. You'll have flexible hours and shift patterns, so you can work the hours that suit your lifestyle. You'll also have ongoing learning opportunities, and access to award-winning training, so you can achieve the career you want. We're an inclusive place where everyone's welcome, and we celebrate the individuality of our colleagues. Your voice matters, and we'll always welcome and listen to your ideas and opinions. We put your wellbeing first, and support is always available if you need it. Our colleagues are truly great people, so you can be confident that wherever you work in Tesco, you'll be in good company.