HR Operations Manager

2 weeks ago

London, Greater London, United Kingdom PTW Full time

Are you looking for a challenging role in HR where you can make a real difference? PTW, a leading QA, Art, Localization & Player Support Company based in Kings Cross, is seeking an experienced HR Generalist to join our dynamic team.

As an HR Generalist, you will be responsible for a range of key tasks including data entry, audits, employee relations, and employment law matters.

Key Responsibilities

The successful candidate will have 2-3 years of experience in human resources or a similar role and possess strong knowledge of HR practices, employment laws, and regulations.

You will also have excellent interpersonal and communication skills, ability to handle confidential information with discretion, strong problem-solving and conflict-resolution skills, proficiency in HR software and Microsoft Office Suite, and ability to work independently as well as being a team player.

Duties and Responsibilities

  • Handle all administrative tasks for the employee life cycle, including data entry in human resources information systems (HRIS) and audits for accuracy and compliance.
  • Provide a dedicated and effective HR advisory service to employees that covers absence and health issues, conduct and capability, grievances, organisational change, and all other employee-relations matters
  • Establishing and maintaining good relationships with the management team while providing guidance and support to managers on HR-related matters.
  • In partnership with Managers, oversee and manage all employment law related matters including complex investigations.
  • Ensure accurate and timely guidance and advice is issued to all, ensuring it is in line with the Company policies and procedures.
  • Proactively address and resolve employee relations issues, while upholding a positive work environment.
  • Supporting the onboarding of successful candidates including contractual documentation, Right to Work verification and inductions
  • Support the performance appraisal process by assisting with reviewing performance standards and monitoring evaluations.
  • Provide guidance to managers on performance improvement plans and employee development.
  • Advise and coach managers and on company policies and processes, ensuring that managers are complying to the policies in place.
  • Assist in developing and executing personnel procedures and policies and provide guidance and interpretation for business operations.
  • Suggest new procedures and policies for improving employee experience as well as the efficiency of HR department and company
  • Participate in development of HR objectives and systems, including metrics, queries, and ongoing reports for company requirements.
  • Be the primary backup for payroll processing, including updates.
  • Champion a positive and inclusive work environment through employee engagement initiatives.
  • Stay informed about changes to employment legislation ensuring we are complying with national regulations and applicable employment laws. Taking action to update policies and procedures when necessary.

Salary: £45,000 - £55,000 per annum

Requirements

2-3 years of experience in human resources or within a similar role.

CIPD – Level 3 desirable

Skills:

Strong knowledge of HR practices, employment laws, and regulations.

Excellent interpersonal and communication skills.

Ability to handle confidential information with discretion.

Strong problem-solving and conflict-resolution skills.

Proficiency in HR software and Microsoft Office Suite.

Ability to work on independently as well as being a team player.

Strong organisational and time management skills.

Benefits

Competitive remuneration, holidays, flexible working and regular team socials.

A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme.

Brand new studios based in Kings Cross. Onsite amenities include a gym, café, pub and transport to and from Kings Cross station.

We currently operate a hybrid model of office and remote working.

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