Customer Service Representative

4 weeks ago


Carlisle, Cumbria, United Kingdom Tesco Full time

About the Role

As a Tesco Colleague, you will play a vital role in delivering exceptional customer service and contributing to the success of our store. Your primary responsibility will be to serve our customers with passion and pride, providing a great shopping experience every time.

Key Responsibilities

  • Build strong relationships with customers, understanding their needs and preferences to deliver tailored service.
  • Work collaboratively with colleagues to maintain a clean and organized store environment, ensuring products are well-stocked and easily accessible.
  • Participate in seasonal, community, and charity events, promoting a positive and inclusive atmosphere within the store.
  • Stay up-to-date with product knowledge, understanding the features and benefits of our offerings to provide informed recommendations to customers.
  • Take ownership of your work, making decisions that align with our company values and policies to ensure a safe and efficient working environment.

What We Offer

  • A competitive hourly rate, with opportunities for pay increases based on performance and location.
  • A minimum of 16 guaranteed hours per week, with flexibility to work additional hours or adjust your schedule as needed.
  • Access to a range of benefits, including holiday pay, life cover, and an award-winning pension scheme.
  • Opportunities for career progression and professional development, helping you grow and succeed within the company.

Requirements

  • A passion for delivering exceptional customer service and building strong relationships with customers.
  • The ability to work collaboratively as part of a team, communicating effectively and supporting colleagues to achieve common goals.
  • A willingness to learn and adapt to new situations, with a flexible and positive attitude towards change.
  • A commitment to upholding our company values and policies, ensuring a safe and inclusive working environment for all.


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