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IT Support Specialist

2 months ago

Birmingham, Birmingham, United Kingdom EA First Full time £28,000 - £35,000

IT First Line Support Specialist Job Description

At EA First, we are seeking an IT First Line Support Specialist to join our team in Birmingham. As a key member of our IT department, you will play a vital role in delivering top-tier IT services to our clients.

**Key Responsibilities:**

* Provide first-line technical support to internal staff and external clients
* Efficiently diagnose and resolve hardware and software issues
* Log and manage support tickets via our helpdesk system
* Assist with the setup and configuration of desktops, laptops, and IT equipment
* Offer user guidance and training on IT best practices
* Escalate complex issues to second-line support as needed
* Maintain accurate records of IT assets and user accounts

**Requirements:**

* Proven experience in a first-line IT support role
* Strong knowledge of Windows operating systems and Microsoft Office Suite
* Customer-focused with a dedication to providing high-quality support

**What We Offer:**

* A dynamic and supportive work environment
* Opportunities for professional growth and development
* A competitive salary and benefits package

If you are a motivated and customer-focused individual with a passion for IT, we encourage you to apply for this exciting opportunity.