Proactive IT Support Team Leader
7 days ago
An ambitious and results-driven Service Desk Lead is required to take ownership of the Service Desk function and drive process improvements at ASHDOWN GROUP in Kingston, Surrey.
Responsibilities and Requirements:- Run the front line service desk function ensuring it provides a proactive, efficient, and mature service to the organisation adhering to SLAs.
- Take ownership for Manage Engine Service Desk Plus (SDP) and champion the use of ITIL best practice, ensuring that all IT support queries are logged in SDP and resolved according to agreed SLA's.
- Work closely with the wider IT function and business to ensure issues are escalated appropriately and tickets/users are kept-up-to-date on progress.
The ideal candidate will have experience of IT Service Management in a 24/7/365 environment, ideally with career progression. Accreditation at ITIL Foundation is expected as a minimum, higher is a bonus.
This role would suit a personable, ITIL qualified Service Desk Lead or Service Desk Manager who enjoys people management and has excellent communication skills to engage different stakeholder groups across the organisation.
We offer a competitive salary of up to £60,000 plus bonus and benefits.
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