Proactive Support Specialist

1 week ago


London, Greater London, United Kingdom Luware AG Full time

Luarvae's mission is to deliver innovative contact center and conversation recording solutions to the global market.

We are seeking a skilled professional to ensure exceptional support for our customers within Compliance Engineering.

This role offers a unique opportunity to work in our modern London City office.

Your Key Tasks
  • Customer Relationship Development: Build and maintain strong relationships with customers.
  • Customer Advocacy: Act as the voice of the customer within the company.
  • Issue Prevention: Monitor customer health metrics and address issues proactively to prevent churn.
  • Sales Opportunities: Identify opportunities for upselling and cross-selling additional products or services.
  • Customer Feedback Analysis: Collect and analyze customer feedback to inform product development.
  • Escalation Point: Serve as the main customer escalation and contact point for support issues and product queries.
  • Audit Control Support: Assist the team in delivering on customer-specific audit controls.
  • Project Coordination: Coordinate new customer projects with engineering teams.
Your Qualifications
  • At least 1 year experience in a Customer-focused Specialist role within a SaaS company.
  • Excellent communication skills, fluent English, other languages a plus.
  • Strong analytical and problem-solving abilities, proactive approach.
  • Self-motivated individual who takes ownership of tasks.
  • Customer-centric mindset, able to empathize with customer concerns.
  • Experience with communications platforms, such as Microsoft Teams, highly desirable.
  • Ability to work independently and collaboratively within a team.
Our Benefits
  • Competitive salary  £55,000 - £65,000 per annum.
  • Dynamic, motivating working environment.
  • Regular team events and the opportunity to work in a Luware office as part of our exchange programme.

Luware offers a vibrant, open corporate culture and a chance to work with a talented team.



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