Proactive Support Specialist
1 week ago
Luarvae's mission is to deliver innovative contact center and conversation recording solutions to the global market.
We are seeking a skilled professional to ensure exceptional support for our customers within Compliance Engineering.
This role offers a unique opportunity to work in our modern London City office.
Your Key Tasks- Customer Relationship Development: Build and maintain strong relationships with customers.
- Customer Advocacy: Act as the voice of the customer within the company.
- Issue Prevention: Monitor customer health metrics and address issues proactively to prevent churn.
- Sales Opportunities: Identify opportunities for upselling and cross-selling additional products or services.
- Customer Feedback Analysis: Collect and analyze customer feedback to inform product development.
- Escalation Point: Serve as the main customer escalation and contact point for support issues and product queries.
- Audit Control Support: Assist the team in delivering on customer-specific audit controls.
- Project Coordination: Coordinate new customer projects with engineering teams.
- At least 1 year experience in a Customer-focused Specialist role within a SaaS company.
- Excellent communication skills, fluent English, other languages a plus.
- Strong analytical and problem-solving abilities, proactive approach.
- Self-motivated individual who takes ownership of tasks.
- Customer-centric mindset, able to empathize with customer concerns.
- Experience with communications platforms, such as Microsoft Teams, highly desirable.
- Ability to work independently and collaboratively within a team.
- Competitive salary £55,000 - £65,000 per annum.
- Dynamic, motivating working environment.
- Regular team events and the opportunity to work in a Luware office as part of our exchange programme.
Luware offers a vibrant, open corporate culture and a chance to work with a talented team.
-
Account Sales Engineer
3 weeks ago
London, Greater London, United Kingdom Proactive Global Full timeJob DescriptionProactive Global is an industry-leading, specialist engineering recruitment agency focused on the automation, manufacturing, and robotics sectors.We are seeking a highly motivated Sales Engineer to join our team. As a Sales Engineer, you will be responsible for discovering new opportunities and contacts in targeted market sectors, with a bias...
-
IT Onsite Support Specialist
3 weeks ago
London, Greater London, United Kingdom Proactive Appointments Full timeJob Title: IT Onsite Support SpecialistAbout the Role:We are seeking a highly motivated and experienced IT Support Engineer to join our team at Proactive Appointments in York. The ideal candidate will possess excellent communication skills, be self-motivated and have a strong desire to start and grow their IT career.Key Responsibilities:Provide end-user...
-
Proactive Health Risk Manager
3 weeks ago
London, Greater London, United Kingdom Proactive Global Full timeWe are seeking a skilled Health Safety Specialist to join our team in Milton Keynes. In this role, you will be responsible for minimizing workplace risks and hazards, overseeing safety practices, conducting first aid duties, and facilitating statutory inspections.You will work closely with our facilities team to ensure that our premises meet the highest...
-
Proactive Support Specialist
3 weeks ago
London, Greater London, United Kingdom McKinlay Law Full timeJob OverviewMcKinlay Law is seeking a highly skilled Executive Assistant to support our CEO. The ideal candidate will possess excellent organizational skills, be able to work independently, and demonstrate a high level of professionalism.This is an exciting opportunity for a proactive individual who can effectively manage complex tasks, handle confidential...
-
London, Greater London, United Kingdom Devonshire Hayes Recruitment Specialists Ltd. Full timeJob OverviewWe are seeking a highly motivated and proactive IT Support Specialist to join our team. This is an exciting opportunity for someone who enjoys working in a fast-paced environment and has a passion for technology.The ideal candidate will have a keen desire to learn, great social and communication skills, and the ability to think on their...
-
Proactive Administrative Support Specialist
3 weeks ago
London, Greater London, United Kingdom Ribbons & Reeves Full timeWe are seeking a highly skilled and proactive individual to join our exceptional school as a Personal Assistant to the Headteacher. This role will provide dedicated support to the Headteacher and Senior Leadership Team in the seamless operation of the school.Key Responsibilities:Maintain the Headteacher's schedule and ensure effective time...
-
London, Greater London, United Kingdom Freshfields Bruckhaus Deringer Full time**Job Opportunity:**We are seeking a Proactive Support Specialist to join our international business team.The successful candidate will be responsible for providing exceptional support to senior stakeholders, including email management, diary organization, and correspondence drafting.You will work closely with other business services teams and resources to...
-
Electrical Maintenance Specialist
3 weeks ago
London, Greater London, United Kingdom Proactive Global Full timeJob Title: Electrical Maintenance SpecialistWe are seeking an experienced Electrical Maintenance Specialist to join our team. This is a fantastic opportunity for a skilled individual who can perform planned maintenance and troubleshoot electrical faults in various devices.The successful candidate will have a strong background in electrical maintenance, with...
-
Technical Support Specialist
2 weeks ago
London, Greater London, United Kingdom Proactive Global Full timeJob Description:The Technical Customer Services Advisor plays a crucial role in the technical support team at Proactive Global, handling a range of after-sales issues, including operational challenges.Maintain accurate records in the CRM system to ensure seamless customer experience.Process and track warranty claims efficiently.Participate in team meetings...
-
Executive Support Specialist
2 weeks ago
London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full timeCompany Overview">Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&Cs, Privacy Policy, and Disclaimers which can be found at hays.">Job Description">We are looking for an Executive Support Specialist to join our...
-
Proactive Engineering Support Professional
3 weeks ago
London, Greater London, United Kingdom Laura Smith Recruitment Limited Full timeProactive Engineering Support ProfessionalWe are seeking a skilled Proactive Engineering Support Professional to join our client's team at Laura Smith Recruitment Limited. As a Shift Engineer, you will be responsible for providing proactive engineering support and responding to breakdowns using electrical and mechanical skills.The ideal candidate will have...
-
Proactive Risk Assessment Specialist
3 weeks ago
London, Greater London, United Kingdom Turner & Townsend Full timeTurner & Townsend OverviewTurner & Townsend is a leading professional services company that delivers sustainable outcomes for clients. We are committed to making a difference and creating a prosperous society.Job TitleProactive Risk Assessment SpecialistJob SummaryWe are seeking a skilled Risk Manager to join our Infrastructure team. The successful candidate...
-
Administrative Support Specialist
3 weeks ago
London, Greater London, United Kingdom Victim Support Full timeAbout the RoleWe are seeking a highly skilled Administrative Support Specialist to join our team. As an integral part of our Senior Leadership Team, you will provide exceptional administrative support to our Chief Executive Officer (CEO).Your key responsibilities will include:Managing the CEO's diary and ensuring seamless coordination of meetings,...
-
Proactive Customer Solutions Specialist
7 days ago
London, Greater London, United Kingdom Wiseworth Canada Industries Inc. Full timeJob Overview:We are seeking a Proactive Customer Solutions Specialist to join our team at Wiseworth Canada Industries Inc. in the BC Lower Mainland region. As a key member of our service team, you will be responsible for driving profitable service revenue, building strong customer relationships, and responding to customer needs.About the Role:This is a...
-
Proactive IT Support Executive
3 weeks ago
London, Greater London, United Kingdom Ashdown Group Full timeAward-winning tech business Ashdown Group is seeking an experienced Service Desk Lead to join their Infrastructure team.This is a fantastic opportunity to lead the front-line service desk function, providing a proactive and efficient service to the organisation.Key responsibilities include:Managing the service desk function, including owning process...
-
Mechanical Components Specialist
7 days ago
London, Greater London, United Kingdom Proactive Global Full timeWe are looking for a highly skilled Mechanical Components Specialist to join our team at Proactive Global in Gloucester.About the RoleThe ideal candidate will have proven experience in electro-mechanical assembly, with a strong attention to detail and ability to read and follow engineering drawings.Key RequirementsExperience in assembly of electro-mechanical...
-
Proactive Market Expansion Specialist
11 hours ago
London, Greater London, United Kingdom eFinancialCareers Full timeeFinancialCareers is looking for a Proactive Market Expansion Specialist to join their UK Sales team. This exciting role offers an excellent opportunity for growth and development, with the potential to cover the institutional market across consultants and direct.The ideal candidate will have strong sales and relationship management skills, with a technical...
-
Proactive Facilities Management Specialist
11 hours ago
London, Greater London, United Kingdom Evelyn Partners Full timeEvelyn Partners is an award-winning integrated wealth management and professional services group with a long history of providing exceptional service to our clients. We are currently seeking a highly skilled Proactive Facilities Management Specialist to join our team.Job Description:The successful candidate will have a strong background in Facilities...
-
Proactive AV Field Service Specialist
1 week ago
London, Greater London, United Kingdom Creative Personnel Careers Full timeJob Overview: We are seeking a proactive AV Field Service Specialist to join our team. In this role, you will be responsible for conducting site visits, performing routine maintenance, and resolving technical issues. Your expertise in AV installation and maintenance will ensure seamless system operation and customer satisfaction.Key responsibilities...
-
Proactive Logistics Specialist in Central London
2 weeks ago
London, Greater London, United Kingdom PLACE CAREERS-1 Full timeJob DescriptionWe are seeking a proactive logistics specialist to join our interior design studio in Central London. The successful candidate will work closely with the logistics manager to assist with shipping and installations of projects, arrange deliveries, and ensure all items purchased are delivered safely and on time for sign-offs and installs.Main...