Digital Commerce Leader
1 week ago
We are a multinational company committed to providing high-quality, eco-friendly wool bedding products. Our mission is to enhance customer comfort and health by offering better sleep naturally.
We pride ourselves on sustainability and innovation in the wool industry, making us a leader in natural bedding, mattresses, and accessories.
Job DescriptionWe are seeking a talented Digital Commerce Leader to join our team at Woolroom. As a mid-level management position, this role offers a lot of opportunities for growth within the organisation.
The successful candidate will have a strong understanding of the Shopify Plus platform, excellent project management skills, and a deep passion for enhancing customer experience. You will drive both regional businesses (ROW & NA) to achieve their commercial growth objectives and in turn drive the overall global business, at scale and at pace.
Responsibilities and Requirements- Platform Management: Oversee the overall use of the Shopify Plus platform, ensuring it's optimised for the store's needs.
- Strategy Development: Develop and implement strategies for online marketing, sales, and operations.
- Marketing and Sales Oversight: Lead the planning and execution of digital marketing campaigns including SEO, PPC, email marketing, social media, and content marketing.
- Customer Experience Management: Ensure that the online store provides a seamless and satisfying experience for customers.
- Analytics and Reporting: Monitor key performance indicators (KPIs) and generate reports to track growth and performance trends.
- Inventory and Order Management: Coordinate with the supply chain and logistics team to manage inventory levels, category and product listing management, order fulfilment, and shipping processes.
- Team Leadership and Collaboration: Lead and collaborate with internal teams, such as marketing, customer service, and external partners.
Required qualifications and experience include:
- Bachelor's degree in marketing, Business, Information Technology, or a related field.
- Minimum of 5 years of experience in global eCommerce operations management.
- Proven experience managing Shopify Plus platforms.
- Experience in digital marketing, SEO, PPC, Email marketing, and social media.
- Strong knowledge of merchandising and monetisation strategies.
- Strong analytical skills and experience with eCommerce analytics tools.
Estimated salary: £45-50k.
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