Ecommerce Operations Manager
1 week ago
We are a dynamic, young, and vibrant multinational company committed to providing high-quality, eco-friendly wool bedding products. Our mission is to enhance customer comfort and health by offering better sleep naturally.
As a leader in natural bedding, mattresses, and accessories, we pride ourselves on sustainability and innovation in the wool industry.
Job DescriptionWe are seeking a talented Shopify Plus eCommerce Manager to oversee and optimise our global online stores operations. This role requires a strategically-minded team member who is skilled in managing a Shopify Plus platform and has a passion for sustainability, growth, and aligning with our brand identity and growth goals.
This position involves driving online sales growth and improving our digital presence. You will support and underpin the Global Growth & Marketing team by achieving and exceeding its Global eCommerce objectives.
Key Responsibilities- Platform Management: Oversee the overall use of the Shopify Plus platform, ensuring it's optimised for the store's needs. This includes managing technical aspects such as API integrations, promo/discount engine management, plugins, and other tools that enhance website functionality.
- Strategy Development: Develop and implement strategies for online marketing, sales, and operations. This often involves setting clear objectives for traffic growth, sales targets, customer acquisition, and retention.
- Marketing and Sales Oversight: Lead the planning and execution of digital marketing campaigns including SEO, PPC, email marketing, social media, and content marketing. Manage budgets and analyse the effectiveness of these campaigns to adjust strategies as needed.
- Customer Experience Management: Ensure that the online store provides a seamless and satisfying experience for customers. This includes overseeing website design, user interface, and user experience improvements.
- Analytics and Reporting: Monitor key performance indicators (KPIs) and generate reports to track growth and performance trends. Use data to make informed decisions about future actions and strategies.
- Inventory and Order Management: Coordinate with the supply chain and logistics team to manage inventory levels, category and product listing management, order fulfilment, and shipping processes, ensuring that customer orders are handled efficiently.
- Team Leadership and Collaboration: Lead and collaborate with internal teams, such as marketing, customer service, and external partners to ensure that all aspects of the e-commerce operation align with the business objectives.
- Security and Compliance: Manage online security measures to protect customer data and ensure compliance with relevant laws and regulations, such as GDPR for European customers and PCI-DSS.
- Innovation and Adaptation: Stay updated with e-commerce trends, Shopify updates, and best practices to continually innovate and adapt the store's strategies and technologies.
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