Visitor Experience Manager

5 days ago


Castle Kennedy, United Kingdom Castle Kennedy Gardens Full time
Visitor Services Manager

Castle Kennedy Gardens is seeking a highly skilled and experienced Visitor Services Manager to join our team. As the face of our estate, you will be responsible for delivering exceptional customer experiences for all visitors to Castle Kennedy Gardens.

Key Responsibilities:

  • Manage the day-to-day operations of the Shop, Tea Room, and Plant Centre, ensuring efficient and profitable running of these commercial enterprises.
  • Lead and manage a small team of staff, focusing on performance management, training needs, and potential development.
  • Develop and implement strategic, creative, and financial plans for the gift shop and tearoom, incorporating innovative ideas and current trends in catering.
  • Monitor customer feedback, mystery visitor, and Visit Scotland audits, developing suitable action plans to improve the visitor experience.
  • Assist with the annual marketing programme, working with internal and external marketing support to promote Castle Kennedy Gardens.

Requirements:

  • Experience in retail and visitor services sectors, ideally within a Visitor Attraction, Hospitality, Tourism, or similar operation.
  • Proven supervisory and motivating skills, with a strong focus on staff development.
  • Excellent written communication, copywriting, and proof-reading skills, with a good understanding of public expectations of a garden attraction.
  • A strong appreciation of marketing, promotion, and the influence of social media.
  • A full driver's license is required.

What We Offer:

  • A competitive salary up to £40k, dependent on skills and experience.
  • Company benefits and a reasonable rate for accommodation.
  • The opportunity to work in a beautiful rural setting and contribute to the success of Castle Kennedy Gardens.


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