Current jobs related to Customer Experience Lead - Castle Combe - Exclusive Hotels and Venues

  • Golf Experience Manager

    3 weeks ago

    Castle Combe, United Kingdom Exclusive Hotels and Venues Full time

    About the RoleWe are seeking a highly motivated and experienced Golf Experience Manager to join our team at The Manor House Golf Club in Castle Combe. As a Golf Experience Manager, you will be responsible for delivering exceptional customer service and ensuring that all teams in the golf experience team consistently deliver excellent customer service,...

  • Golf Experience Director

    2 weeks ago

    Castle Combe, United Kingdom Exclusive Hotels and Venues Full time

    About the RoleWe have an exciting opportunity for a Golf Experience Director to join our team at The Manor House Golf Club in Castle Combe.As a key member of our team, you will be responsible for delivering an exceptional golf experience to our members and guests. Your primary focus will be on achieving the golf club’s budgeted targets for membership,...

  • Golf Experience Manager

    4 weeks ago

    Castle Combe, United Kingdom Exclusive Hotels and Venues Full time

    About the RoleWe are seeking a highly motivated and experienced Golf Experience Manager to join our team at The Manor House Golf Club in Castle Combe. As a Golf Experience Manager, you will be responsible for delivering exceptional customer service and ensuring that all teams in the golf experience team consistently deliver excellent customer service.Key...

  • Golf Experience Director

    5 days ago

    Castle Combe, United Kingdom Exclusive Hotels and Venues Full time

    Exceptional Golf Experience Manager OpportunityWe are seeking an accomplished Golf Experience Director to lead our golf experience team and deliver exceptional service to our members and guests at The Manor House Golf Club in Castle Combe.

  • Golf Experience Manager

    1 month ago

    Castle Combe, United Kingdom Exclusive Hotels and Venues Full time

    Job Introduction In a Nutshell  A very rare opportunity has arise for a  Golf Experience Manager  at The Manor House Golf Club in Castle Combe. Striving to be a part of and produce an exceptional golf experience, you will deliver incredible service in a professional and timely manner to all our members and guests. You will be part of a...

  • Customer Experience Associate

    2 weeks ago

    Barnard Castle, United Kingdom Barnard Castle Full time

    Location: Barnard Castle Hours per Week: 12 hours with the opportunity to work more hours. Shift pattern: Part-time - flexible shift patterns across mornings; afternoons; evenings and weekends, which will be discussed further at interview Salary: £8.65 - £11.90 per hourIf you love retail, you're in the right place. As a Sales Assistant at Savers, you'll be...

  • Senior Kitchen Manager

    1 week ago

    Castle Combe, United Kingdom Exclusive Collection Full time

    Senior Sous ChefWe are seeking a highly skilled and experienced Senior Sous Chef to join our team at Exclusive Collection.Key Responsibilities:Manage the day-to-day operations of the kitchen, ensuring the highest standards of quality and service are maintained.Assist the Executive Chef in menu planning, preparation, and implementation.Lead a team of chefs...

  • Golf Experience Manager

    7 days ago

    Castle Combe, SN14 7HR, United Kingdom Exclusive Collection Full time

    Job Introduction In a Nutshell  A very rare opportunity has arise for a Golf Experience Manager  at The Manor House Golf Club in Castle Combe. Striving to be a part of and produce an exceptional golf experience, you will deliver incredible service in a professional and timely manner to all our members and guests. You will be part of a motivated team...

  • Retail Sales Assistant

    3 weeks ago

    Castle Donington, Leicestershire, United Kingdom ScS - Sofa Carpet Specialist Full time

    About the Role:As a Retail Sales Assistant at ScS, you will play a key part in helping customers create their dream home. You will be responsible for providing an excellent customer experience, showcasing our beautiful products, and ensuring that every customer leaves our store feeling valued and satisfied.Key Responsibilities:Provide exceptional customer...

  • Food and Beverage Supervisor

    5 months ago

    Castle Combe, United Kingdom Exclusive Collection Full time

    Job Introduction **In a Nutshell** We are looking for a **Food and Beverage Supervisor** to be responsible for leading the shift, supervising the front of house Food and Beverage team and supporting the Food & Beverage Management team in the day to day running of the department - to include; Bar, Lounge and Terrace, Restaurant and Conference & Banqueting....

  • Guest Services Supervisor

    5 months ago

    Castle Combe, United Kingdom Exclusive Collection Full time

    Job Introduction **In a Nutshell** As **Guest Services Supervisor**, you will assist in leading the team to provide the most memorable experience to our guests, members and visitors. You will provide the initial welcome and the last farewell on departure to ensure our guests leave with a smile on their face. Main Responsibilities **Lots to do but lots of...

  • Cleaner

    5 months ago

    Castle Combe, United Kingdom Churchill Contract Services Full time

    Job advert: Cleaner **Location**: Castle Combe **Contract Type**: Part Time - Permanent **Weekly Hours**: 5 **Salary**:£11ph Our brands are trusted by thousands of organisations across the UK to clean, secure and enhance workplaces, education environments, public transport, leisure destinations, open spaces and the critical links that keep our country...

  • Cleaner

    6 months ago

    Castle Combe, United Kingdom Churchill Service Solutions Full time

    Hourly Rate: £10.42 Location: Wiltshire College - Castle Combe Campus Contract Type: Part Time Weekly Hours: 10 Hours - 6am - 8am **Salary**: £10.42 per hour Contact: Stuart Harcombe - 07513715702 Contact: Carole Woodall - 07730320352 Our brands are trusted by thousands of organisations across the UK to clean, secure and enhance workplaces,...

  • Night Porter

    5 months ago

    Castle Combe, United Kingdom Exclusive Collection Full time

    Job Introduction **In a Nutshell** We are actively seeking a **Night Porter** who will be responsible for the Hotel, the guests and the operation during the night period and to ensure the safety and security of all guests and team members. Main Responsibilities **Lots to do but lots of fun** The **Night Porter** will be responsible for; - The Hotel and...

  • Night Supervisor

    5 months ago

    Castle Combe, United Kingdom Exclusive Collection Full time

    Job Introduction To be a Duty Manager, responsible for the Hotel and its guest and team members overnight. To ensure the Hotel and all in it are safe and secure, to be responsible for ensuring any evacuations or emergency situations are handled in the proper and safe manner according to Hotel policy. To run night audit and manage the guest services...

  • Hospitality Senior Sous Chef

    1 week ago

    Castle Combe, United Kingdom Exclusive Collection Full time

    We are seeking an experienced Senior Chef to join our team at Exclusive Collection. The successful candidate will be responsible for managing the day-to-day operations of our hotel kitchens, ensuring the highest standards of quality and service are maintained at all times. This includes managing food preparation, presentation, and service, as well as...

  • Night Porter

    5 months ago

    Castle Combe, United Kingdom Exclusive Collection Full time

    Job Introduction In a Nutshell We are actively seeking a Night Porter  who will be responsible for the Hotel, the guests and the operation during the night period and to ensure the safety and security of all guests and team members. Role Responsibility Lots to do but lots of fun The Night Porter  will be responsible for; The Hotel and its...

  • Kitchen Gardener

    5 months ago

    Castle Combe, United Kingdom Exclusive Collection Full time

    Job Introduction **In a Nutshell** To grow excellent quality ingredients for our kitchens, so that we can highlight and feature home-grown produce from our own grounds. Main Responsibilities **Lots to do, but lots of fun** - To focus on delivering great quality produce to our kitchens, who will incorporate this into our menus. - To ensure the productivity...

  • Food and Beverage Assistant

    5 months ago

    Castle Combe, United Kingdom Exclusive Collection Full time

    Job Introduction **In a Nutshell** We are actively seeking a **Food and Beverage Assistant** to join The Castle Inn in the heart of Castle Combe village with its origins back to the 12th century. We pride ourselves on delivering exceptional experiences to our guests, as such we are looking for a Food and Beverage Assistant who is passionate about providing...

  • Food and Beverage Supervisor

    4 days ago

    Castle Combe, United Kingdom Exclusive Collection Full time

    Job Introduction In a Nutshell We are looking for a Food and Beverage Supervisor (Bars)  to be responsible for leading the shift, supervising the front of house Food and Beverage team and supporting the Food & Beverage Management team in the day to day running of the department - to include; the bars including our Time Bar and our function bars as well...

Customer Experience Lead

2 months ago

Castle Combe, United Kingdom Exclusive Hotels and Venues Full time

Key Responsibilities:

As a Guest Services Supervisor at Exclusive Hotels and Venues, you will be responsible for:

  • Coordinating Guest Services Team Functions: Oversee the daily operations of the Guest Services team, ensuring seamless execution of tasks and activities.
  • Operational Excellence: Maintain comprehensive knowledge of all operational areas within the Guest Services team, identifying areas for improvement and implementing solutions.
  • Customer Care and Service: Champion the highest level of customer care and service, delivering exceptional experiences that exceed guest expectations.
  • Lobby Hosting and Guest Greeting: Act as a lobby host at key times, meeting and greeting arrivals, and ensuring a warm and welcoming atmosphere.
  • Guest Profiling and Recovery: Champion and raise awareness of guest profiling, following up on guest complaints, and taking appropriate Guest Recovery action.
  • Team Performance and Development: Ensure team members are performing specific tasks to department SOPs, addressing development needs, and assisting in appraising employees.
  • Operational Cost Control: Control all operating costs within the standards set under the direction of the Guest Services Manager.
  • Sales Awareness and Maximization: Promote sales awareness positively within the Guest Services Department, maximizing sales opportunities.
  • Team Appearance and Grooming: Ensure all Team Members are well presented and groomed at all times.
  • Quality Training and Coaching: Assist the Guest Services Manager in quality training and coaching, ensuring consistent delivery of service standards.
  • Recruitment and Labour Resource Planning: Assist the Guest Services Manager in recruitment of staff and planning of the labour resource.