Night Supervisor

7 months ago

Castle Combe, United Kingdom Exclusive Collection Full time

Job Introduction
To be a Duty Manager, responsible for the Hotel and its guest and team members overnight. To ensure the Hotel and all in it are safe and secure, to be responsible for ensuring any evacuations or emergency situations are handled in the proper and safe manner according to Hotel policy.

To run night audit and manage the guest services function (including but not limited to check in, check out and reservations) throughout the shift adhering to the highest levels of guest service.

To manage the Night Porters to ensure all jobs and tasks are carried out as required.

Main Responsibilities
**Our successful Night Supervisor will be responsible for;**
- Assisting with the overall operation of the hotel during the night time hours
- Attending to guests' needs and requirements including check in and check out procedures
- Maintain presentation of key front of house areas to include some cleaning duties
- Deliver room service requests to guest rooms when required
- Handle telephone enquiries including basic hotel reservations
- Ensuring all systems, processes, and SOP’s are up-to-date and are regularly reviewed
- Coordinate all emergency procedures in the event of any incident in and around the hotel premises and grounds including fire and other serious incidents
- Undertake night audit procedures
- Responsible for the security and integrity of property and guests whilst on duty, whilst adhering to company policy and legislation
- Acting as a lobby host at key times
- Ensuring the team are performing tasks to the departmental SOP’s
- Following up guest complaints and take appropriate guest recovery action
- Ensuring cash handling processes are followed at all times
- Ensuring that all documentation used during the Customer Journey is on-brand in delivery

**Our successful Night Porter will have;**
- Outstanding customer service skills
- Previous experience in a similar hospitality operation and specially working at night
- A responsible and detail led approach to tasks
- Ability to work alone
- To have a great personality and be genuine, approachable and attentive
- Excellent spoken and written English.
- Computer literacy including experience of hotel PMS
- Ability to remain calm whilst under extreme pressure or in emergency situations
- Physical fitness
- Experience of supervising the work of others

About The Company
**Are we right for you?**

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
- We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
- We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
- We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
- You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

Package Description
**And now for the good stuff**

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

- Competitive salary, benefits and we pay above the Real Living Wage.
- 30 days holiday (increasing with length of service)
- We operate a discretionary service charge system.
- 50% Discount on food and beverage across all Exclusive properties
- Really big discounts of room nights across all Exclusive properties
- PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
- Meals on duty provided for free
- Recognition and rewards scheme
- Access to our learning platform including great training and development programs.
- Free gym access + where available dedicated classes.
- B Corp accredited and commitment to improving our People, Product and Planet.
- Free downloads to newspapers, magazines and books
- Cycle to work scheme

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