Golf Experience Manager

4 weeks ago

Castle Combe, United Kingdom Exclusive Hotels and Venues Full time

About the Role

We are seeking a highly motivated and experienced Golf Experience Manager to join our team at The Manor House Golf Club in Castle Combe. As a Golf Experience Manager, you will be responsible for delivering exceptional customer service and ensuring that all teams in the golf experience team consistently deliver excellent customer service.

Key Responsibilities

  • To provide effective leadership for the golf experience team, giving direction to individuals, motivating and supporting them throughout.
  • To develop, deliver and monitor learning and development activities for the team and to promote in-house training, PGA Training, further education and CDP.
  • To establish, monitor and analyse operating budgets and take prompt corrective action to address variances, ensuring each operating area is maximising efficiency and profitability.
  • To oversee the golf experience team rota, ensuring efficiency and budget control.
  • To actively support in the recruitment of membership sales, both golf and gym.

About You

We are looking for someone with previous management experience, previous golf sales experience, proven team leadership skills, strong knowledge of retail and function booking, outstanding guest care focus with an open and service-oriented approach, strong understanding of the golf market and of our key competitors, excellent communication abilities and be comfortable presenting at all levels within the business, and strong financial and business acumen.

What We Offer

We offer a competitive salary, benefits, and we pay above the Real Living Wage. We also offer 29 days holiday (increasing with length of service), a discretionary service charge system, 50% discount on food and beverage across all Exclusive properties, really big discounts on room nights across all Exclusive properties, PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance, meals on duty provided for free, recognition and rewards scheme, access to our learning platform including great training and development programs, free gym access + where available dedicated classes, B Corp accredited and commitment to improving our People, Product and Planet, and free downloads to newspapers, magazines and books.

About Us

We are committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Exclusive Collection Equal Opportunities and Diversity Policy is available on request.

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