Customer Experience Lead
3 weeks ago
Key Responsibilities:
As a Guest Services Supervisor at Exclusive Hotels and Venues, you will be responsible for:
- Coordinating Guest Services Team Functions: Oversee the daily operations of the Guest Services team, ensuring seamless execution of tasks and activities.
- Operational Excellence: Maintain comprehensive knowledge of all operational areas within the Guest Services team, identifying areas for improvement and implementing solutions.
- Customer Care and Service: Champion the highest level of customer care and service, delivering exceptional experiences that exceed guest expectations.
- Lobby Hosting and Guest Greeting: Act as a lobby host at key times, meeting and greeting arrivals, and ensuring a warm and welcoming atmosphere.
- Guest Profiling and Recovery: Champion and raise awareness of guest profiling, following up on guest complaints, and taking appropriate Guest Recovery action.
- Team Performance and Development: Ensure team members are performing specific tasks to department SOPs, addressing development needs, and assisting in appraising employees.
- Operational Cost Control: Control all operating costs within the standards set under the direction of the Guest Services Manager.
- Sales Awareness and Maximization: Promote sales awareness positively within the Guest Services Department, maximizing sales opportunities.
- Team Appearance and Grooming: Ensure all Team Members are well presented and groomed at all times.
- Quality Training and Coaching: Assist the Guest Services Manager in quality training and coaching, ensuring consistent delivery of service standards.
- Recruitment and Labour Resource Planning: Assist the Guest Services Manager in recruitment of staff and planning of the labour resource.
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Customer Experience Executive
4 months ago
Castle Donington, United Kingdom SuperBike Factory Full timeSuperBike Factory has grown significantly in recent years, underpinned by significant investment in the business with the development of the largest production facilities in Europe, the opening of our retail site at the iconic Donington Park race circuit, and additional direct-to-consumer showroom facilities around the UK. With over 300 colleagues, we...
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Senior Culinary Operations Manager
2 weeks ago
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Senior Culinary Operations Manager
2 weeks ago
Castle Combe, United Kingdom Exclusive Hotels and Venues Full timeKey Responsibilities:The Senior Sous Chef will be responsible for ensuring the smooth operation of the kitchen at all times, maintaining high standards of food quality and service, and leading the culinary team to achieve exceptional results.Key Accountabilities:Manage kitchen operations, including stock control, inventory management, and food...
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Guest Services Supervisor
2 weeks ago
Castle Combe, United Kingdom Exclusive Hotels and Venues Full timeUnlock Your Potential as a Guest Services SupervisorAt Exclusive Hotels and Venues, we're seeking a highly skilled Guest Services Supervisor to join our team. As a key member of our Guest Services team, you'll be responsible for:Coordinating the guest services team's functions and activities to ensure seamless delivery of exceptional customer...
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Guest Services Supervisor
2 weeks ago
Castle Combe, United Kingdom Exclusive Hotels and Venues Full timeUnlock Your Potential as a Guest Services SupervisorAt Exclusive Hotels and Venues, we're seeking a highly skilled Guest Services Supervisor to join our team. As a key member of our Guest Services team, you'll be responsible for:Coordinating the guest services team's functions and activities to ensure seamless delivery of exceptional customer...
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Senior Culinary Operations Manager
2 weeks ago
Castle Combe, United Kingdom Exclusive Hotels and Venues Full timeKey Responsibilities:The Senior Sous Chef will be responsible for ensuring the smooth operation of the kitchen at all times, maintaining high standards of food quality and service, and leading the culinary team to achieve exceptional results.Key Accountabilities:Manage kitchen operations, including inventory control, stock management, and food...
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Senior Culinary Operations Manager
2 weeks ago
Castle Combe, United Kingdom Exclusive Hotels and Venues Full timeKey Responsibilities:The Senior Sous Chef will be responsible for ensuring the smooth operation of the kitchen at all times, maintaining high standards of food quality and service, and leading the culinary team to achieve exceptional results.Key Accountabilities:Manage kitchen operations, including inventory control, stock management, and food...
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Restaurant Operations Manager
2 hours ago
Castle Combe, United Kingdom Exclusive Collection Full timeAbout the RoleWe are seeking an experienced and motivated Assistant Restaurant Manager to join our team at The Castle Inn. As a key member of our management team, you will be responsible for the day-to-day operation of the restaurant, ensuring exceptional customer service and driving sales growth.Key ResponsibilitiesAssist the Restaurant Manager in...
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Restaurant Operations Manager
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Management Development Programme
1 week ago
Castle Combe, United Kingdom Exclusive Hotels and Venues Full timeUnlock Your PotentialAt Exclusive Hotels and Venues, we're committed to helping you grow and develop your skills. Our Graduate Management Programme is designed to provide you with the tools and knowledge you need to succeed in your career.What You'll GainA comprehensive understanding of our business operationsHands-on experience in a dynamic and fast-paced...
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Management Development Programme
1 week ago
Castle Combe, United Kingdom Exclusive Hotels and Venues Full timeUnlock Your PotentialAt Exclusive Hotels and Venues, we're committed to helping you grow and develop your skills. Our Graduate Management Programme is designed to provide you with the tools and knowledge you need to succeed in your career.What You'll GainA comprehensive understanding of our business operationsHands-on experience in a dynamic and fast-paced...
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Mixologist
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Mixologist
5 days ago
Castle Combe, United Kingdom Exclusive Hotels and Venues Full timeUnlock a World of OpportunitiesThe Bartender role at Exclusive Hotels and Venues is a dynamic and exciting position that requires a unique blend of skills and personality.Key Responsibilities:Prepare and serve a wide range of beverages, including cocktails, beers, and wines, to the highest standards.Provide exceptional customer service, ensuring that every...
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Mixologist
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Management Development Programme
2 weeks ago
Castle Combe, United Kingdom Exclusive Hotels and Venues Full timeUnlock Your PotentialAt Exclusive Hotels and Venues, we offer a unique chance to learn and grow with our Graduate Management Programme. If you're looking to develop your skills and take your career to the next level, this is the perfect opportunity for you.About the ProgrammeThe Graduate Management Programme is designed to provide you with the tools and...
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Management Development Programme
2 weeks ago
Castle Combe, United Kingdom Exclusive Hotels and Venues Full timeUnlock Your PotentialAt Exclusive Hotels and Venues, we offer a unique chance to learn and grow with our Graduate Management Programme. If you're looking to develop your skills and take your career to the next level, this is the perfect opportunity for you.About the ProgrammeThe Graduate Management Programme is designed to provide you with the tools and...
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Mixologist
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Castle Combe, United Kingdom Exclusive Hotels and Venues Full timeUnlock a World of OpportunitiesThe Bartender role at Exclusive Hotels and Venues is a dynamic and exciting position that requires a unique blend of skills and personalities.Key Responsibilities:Prepare and serve a wide range of beverages, including cocktails, beers, and wines, to the highest standards.Provide exceptional customer service, ensuring that every...
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Executive Chef Assistant
6 days ago
Castle Combe, United Kingdom Exclusive Hotels and Venues Full timeUnlock Your Culinary PotentialExclusive Hotels and Venues is seeking a highly skilled and experienced Senior Sous Chef to join our team. As a key member of our culinary team, you will be responsible for ensuring the smooth operation of our kitchen, managing stock control and procedures, and maintaining the highest standards of food quality and service.Key...
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Executive Chef Assistant
5 days ago
Castle Combe, United Kingdom Exclusive Hotels and Venues Full timeUnlock Your Culinary PotentialExclusive Hotels and Venues is seeking a highly skilled and experienced Senior Sous Chef to join our team. As a key member of our culinary team, you will be responsible for ensuring the smooth operation of our kitchen, managing stock control and procedures, and maintaining the highest standards of food quality and service.Key...
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Food and Beverage Supervisor
1 month ago
Castle Combe, United Kingdom Exclusive Collection Full timeJob Introduction In a Nutshell We are looking for a Food and Beverage Supervisor to be responsible for leading the shift, supervising the front of house Food and Beverage team and opening and closing the clubhouse Role Responsibility Are you right for us? Our successful F&B Supervisor will be responsible for; Leading the shift Ssupervising the...