Administrative Assistant

10 hours ago


Birmingham, Birmingham, United Kingdom CV-Library Full time
About the Position

Hayley Group Limited's Rail Team at Oldbury seeks an ambitious Business Administration Apprentice to contribute to the team's success. As a member of the team, you will be involved in various aspects of business operations, including sales, customer service, and supply chain management.

Your Responsibilities:
  1. Drive Sales Growth:
    You will assist in sales operations, communicating effectively with clients via phone and email to understand their needs and provide excellent service. You will also support sales representatives with general office tasks.
  2. Provide Exceptional Customer Service:
    As a key contact for customers, you will engage with them to understand their requirements and deliver outstanding service via phone and email. This includes handling inquiries, resolving complaints, and ensuring customer satisfaction.
  3. Contribute to Supply Chain Excellence:
    You will gain insights into inventory management, procurement processes, and vendor relationships. Your analytical skills will help optimize supply chain efficiency and cost-effectiveness.
  4. Manage Financial Transactions:
    You will be responsible for resolving accounts receivable queries and discrepancies, collaborating with external accounts payable for resolutions. Additionally, you will learn to generate periodic billing for key customers, including consolidated invoicing and CPAF invoicing.
  5. Unlock Business Insights:
    You will analyze profit and loss for the department, creating valuable business reports and customer presentations to inform performance reviews and contract renewals.
Why Join Us?
  • Competitive salary: £18,000 - £20,000 per year, based on experience
  • 23 days annual leave (increasing with service)
  • Comprehensive training through Hayley Academy
  • Company pension and healthcare scheme options
  • Wellness programs and uniform/PPE provision


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