IT Support Professional for Global IT Operations

2 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom DAI Full time

DAI Technology Department is seeking a skilled professional to fill the role of Senior Associate, IT Support. This position involves ensuring the smooth functioning of workstations, printers, and peripherals in our London office.

Key Responsibilities:

  • Maintain and configure systems with appropriate software according to company policies and guidelines.
  • Ensure network connectivity and system functionality for all devices.
  • Utilize help desk request systems and collaborate with the IT team.
  • Resolve assigned requests under specific categories.
  • Document customer interactions and maintain detailed records through ITSM.

Requirements and Qualifications:

  • Proven technical experience in a help desk environment.
  • Degree in computer science or related field (or equivalent experience).
  • Excellent interpersonal and communication skills.
  • Strong computer skills including Microsoft Office applications and Windows operating system.
  • Proficiency with MAC and IOS devices and applications.
  • Knowledge of computer hardware and software theory.
  • Ability to manage multiple priorities and deadlines.

Benefits and Remuneration:

The salary offered will be commensurate with relevant experience. DAI offers a generous benefits package, including access to cutting-edge technology and opportunities for professional growth and development. The successful candidate can expect a salary range of £40,000 - £60,000 per annum.

As a valued member of the DAI team, you will have the opportunity to work on exciting projects, collaborate with experts in the field, and contribute to the success of our organization. We strive to uphold the highest ethical standards and promote a culture of innovation and excellence.



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