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Help Desk Operations Manager

2 months ago

Basildon, Essex, United Kingdom Maxwell Stephens Recruitment Full time

Job Title: Help Desk Manager

About the Role:

We are seeking an experienced Help Desk Manager to join our team at Maxwell Stephens Recruitment. As a Help Desk Manager, you will be responsible for overseeing the smooth and efficient running of our Help Desk operations.

Key Responsibilities:

  • Oversee day-to-day Help Desk operations, ensuring all processes are followed correctly.
  • Lead and support Help Desk staff, conducting appraisals and performance reviews.
  • Work closely with the Operations Manager and Managing Director to improve processes and team performance.
  • Interview and train new and existing staff, and report on key performance metrics.

Requirements:

  • Proven experience in a Help Desk or customer service management role.
  • Strong leadership and communication skills.
  • Ability to analyze and improve processes.
  • Experience with staff development and performance management.

What We Offer:

As a Help Desk Manager at Maxwell Stephens Recruitment, you will have the opportunity to work with a talented team and contribute to the success of our business. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.