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Medical Receptionist

2 months ago


Wrexham, Wrexham, United Kingdom St Georges Surgery Full time

About St Georges Surgery

We are a friendly team of professionals dedicated to providing excellent patient care. Our practice is committed to delivering high-quality services, and we are seeking a skilled and compassionate Medical Receptionist to join our team.

Job Summary

We are looking for a Medical Receptionist to provide a helpful and friendly service, ensuring the reception area is tidy and welcoming. The successful candidate will be responsible for registering new patients, processing face-to-face and phone requests, and signposting patients to the appropriate healthcare professional.

Main Responsibilities

  • Provide a high-quality reception service, ensuring patients receive excellent care and attention.
  • Register new patients, temporary patients, and private patients, following practice procedures and regulations.
  • Liaise with the Reception Manager/Practice Manager, following their instructions in a professional manner.
  • Process face-to-face and phone requests, utilizing the appointment system with the correct clinician.
  • Signpost patients to the appropriate healthcare professional, ensuring they receive the necessary care and attention.
  • Accurately input data onto the system, utilizing the practice email and intranet system for effective communication.
  • Attend practice meetings and undertake additional duties as requested by the Business/Reception Manager.

Person Specification

  • Good communication skills, with the ability to work effectively with patients and healthcare professionals.
  • Good telephone skills, with the ability to answer calls in a courteous and professional manner.
  • Social skills, with the ability to work as part of a dynamic team.
  • Experience in a GP practice or healthcare setting, with knowledge of practice procedures and regulations.
  • GCSE A to C in English and Maths, with a good standard of education.

Benefits

We offer a competitive salary, company pension, and opportunities for progression. Our practice is committed to providing a positive and supportive work environment, with a focus on staff wellbeing and work-life balance.