Service Governance Specialist

3 weeks ago


Manchester, United Kingdom Vermelo RPO Full time
About Vermelo RPO

We are a leading motor insurance group, renowned for staff reward and recognition. Our Service Delivery Team is expanding, and we are looking for a talented individual to join us.

Job Description

The purpose of this role is to embed control and governance processes to protect and improve service, in line with business requirements and industry best practice. You will be responsible for protecting service operations through change control and governance, collaborating with operations teams to identify and resolve the root causes of service performance failures, and driving service improvements.

  • Responsible for protecting service operations through change control and governance.
  • To co-ordinate and communicate rapid and effective response to major incidents.
  • To assist the Service Desk Manager and Service Delivery Manager with business communications in relation to service outages, planned changes and project work.
  • Governing the Problem, Change, IT Service Continuity, Transition and Risk management process and artefacts.
  • Produce management information on the status of BC and DR plans, including KPIs on their performance through test exercises.

We offer a competitive salary of £50,000 - £65,000 per annum, depending on experience.



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