Aftersales Customer Service Representative

1 month ago


London, Greater London, United Kingdom Borderless Full time

We are seeking an experienced Aftersales Customer Relations Administrator to join our dynamic team at Borderless.

Key Responsibilities
  • Provide exceptional customer service through timely and effective responses to queries over email, phone calls, and video calls.
  • Act as the voice of the customer internally, sharing feedback and insights to inform the development of our product and identify new business opportunities.
  • Liaise with our internal immigration advisors to ensure advice provided to customers is supported by Home Office compliance when necessary.
  • Identify opportunities for streamlining and enhancing our internal processes related to customer support and service delivery.

You will be an excellent fit for this role if you possess a customer-first attitude, are enthusiastic about startups, and are eager to build your career in a fast-growing tech company.

Interview Process
  1. A 20-minute call with our Talent Team.
  2. A 45-minute interview with our Hiring Manager and team.
  3. A 60-minute onsite interview with our Founders, Hiring Manager, and team.

We value diversity and recognise that diverse teams make better decisions.



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