Duty Manager M&S

4 days ago


Woking, Surrey, United Kingdom SSP Group Full time
About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at M&S. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our unit.

Key Responsibilities
  • Lead by example, promoting a culture of excellence and customer satisfaction
  • Coordinate team efforts to achieve operational efficiency and excellence
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Manage and maintain a clean and welcoming environment, adhering to health and safety standards
  • Provide guidance and support to colleagues, ensuring a safe and inclusive working environment
  • Monitor and analyze unit performance, identifying areas for improvement and implementing changes as needed
  • Build strong relationships with colleagues, customers, and stakeholders, promoting a positive and inclusive culture
Requirements
  • At least 1 year of experience working as a supervisor in hospitality or retail
  • Proven track record of delivering exceptional customer experiences and improving operational efficiency
  • Strong leadership and communication skills, with the ability to motivate and inspire a team
  • Ability to work flexibly, including evenings, weekends, and Bank Holidays
  • Basic knowledge of health and safety procedures and protocols
What We Offer
  • Competitive pay rates and benefits package
  • Opportunities for career development and advancement
  • Flexible scheduling and work-life balance
  • Access to award-winning training and development programs
  • A dynamic and inclusive work environment, with a focus on diversity and inclusion

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