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Duty Manager

2 months ago


Woking, Surrey, United Kingdom WEALDEN LEISURE LIMITED Full time

About the Role:

We are seeking a highly motivated and experienced Duty Manager to join our team at Wealden Leisure Limited. As a Duty Manager, you will be responsible for the day-to-day management of our leisure centre, ensuring that our customers receive the highest level of service and that our facilities are clean, safe, and well-maintained.

Key Responsibilities:

  • Manage and develop a team of operational staff to ensure excellent customer service and high-quality facilities.
  • Oversee the day-to-day operations of the leisure centre, including managing budgets, resources, and staff performance.
  • Contribute to the development and implementation of business strategies and plans to drive growth and improvement.
  • Provide exceptional customer service and resolve customer complaints in a professional and courteous manner.
  • Work collaboratively with other departments to achieve business objectives and improve customer satisfaction.
  • Stay up-to-date with industry trends and best practices to ensure that our leisure centre remains competitive and innovative.

Requirements:

  • Proven experience in a similar role, with a strong track record of managing teams and achieving business objectives.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, staff, and stakeholders.
  • Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
  • Ability to work flexibly and adapt to changing circumstances, with a strong focus on customer satisfaction and service excellence.
  • Knowledge of leisure industry trends and best practices, with a passion for delivering exceptional customer experiences.

What We Offer:

  • A competitive salary and benefits package, including flexible working hours and opportunities for professional development.
  • A fun and dynamic work environment, with a team of passionate and dedicated professionals.
  • The opportunity to make a real difference in the lives of our customers and contribute to the success of our business.
  • A comprehensive training program, including on-the-job training and access to industry-leading resources and tools.