Duty Manager

4 weeks ago


Woking, Surrey, United Kingdom Freedom Leisure Full time
About the Role

We are seeking a highly motivated and experienced Duty Manager to join our team at Freedom Leisure. As a key member of our operational team, you will be responsible for ensuring the highest levels of service are achieved by our teams, for our customers.

As a Duty Manager, you will be the face of our leisure centre, providing a warm and welcoming environment for our customers. You will be responsible for managing a team of operational staff, developing and motivating them to deliver exceptional customer service.

Key Responsibilities
  • Manage and develop a team of operational staff to deliver exceptional customer service
  • Ensure the day-to-day running of the leisure centre is to the highest standard
  • Contribute to and understand the business and budgetary performance of the centre
  • Be a proactive member of the leisure centre team
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Manage and resolve customer complaints in a professional and timely manner
What We Offer

We offer a competitive salary and benefits package, including:

  • My Staff Shop, our staff benefit scheme, offering discounts on cinema tickets, travel bookings, and more
  • Discounted staff membership for you and your family
  • Incremental holidays and an Employee Assistance Programme
  • Company pension and various insurance and saving schemes
  • Financial advice and cycle-to-work and car leasing tax-efficient schemes
About Us

At Freedom Leisure, we strive to create an inclusive and diverse workplace where everyone feels valued and has the same opportunities to thrive. We welcome our diverse local community to our centres every day and aim to reflect that same multicultural mix inside our business too.

We are committed to being the employer of choice within our industry and strive for this every day. If you are a motivated and experienced individual who is passionate about delivering exceptional customer service, we would love to hear from you.


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