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Duty Manager M&S

2 months ago


Woking, Surrey, United Kingdom SSP Group Full time
About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at M&S. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our unit.

Key Responsibilities
  • Lead by example, promoting a culture of excellence and customer satisfaction
  • Coordinate team efforts to achieve operational efficiency and excellence
  • Guide and support colleagues to maintain a safe and welcoming environment
  • Oversee unit opening and closing procedures, ensuring adherence to guidelines and documentation
  • Focus on operational efficiency, staying informed about unit performance and championing improvements
  • Recognize and celebrate exceptional service within the team, promoting inclusivity and motivation
  • Build strong relationships, communicate effectively, and make thoughtful decisions to ensure team success and deliver excellence in customer service
Requirements
  • At least 1 year of experience working as a supervisor in hospitality or retail
  • Strong leadership and communication skills
  • Ability to work flexibly and adapt to changing situations
  • Passion for delivering exceptional customer experiences
About SSP

SSP is a leading global food and beverage company, operating in over 30 countries. We are proud to be an equal opportunity employer, committed to recruiting and retaining the most talented individuals from diverse backgrounds, skills, and perspectives.