Duty Manager M&S

1 week ago

Woking, Surrey, United Kingdom SSP Group Full time
About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at SSP Group. As a Duty Manager, you will be responsible for creating a clean, welcoming atmosphere that exceeds customer expectations and consistently aims to improve service.

Key Responsibilities
  • Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
  • Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
  • Coordinate team efforts, overseeing the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
  • Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
  • Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
  • Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
What We Offer
  • Competitive pay rates and a range of benefits, including 75% discount off your meal whilst on duty, employee discounts, and flexible scheduling.
  • Access to award-winning training, apprenticeships, and development programs to enhance your skills and advance your career.
  • A comprehensive package of health and wellbeing support, including Retail Trust, flexible working, and comprehensive family-friendly leave.
  • A culture that values diversity and inclusion, with a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability, and many more.
  • A range of activities, including Barista Competition, Millie's Cookies Ice off Challenge, and Superstars Recognition.
  • A financial support package, including Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, and more.
About Us

SSP Group is a leading operator of food and beverage outlets in travel locations worldwide. We are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.

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