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Customer Relations Manager
1 month ago
We're excited to announce a new opportunity for a Customer Relationship Manager to represent our premium care homes in the Margate area. As a Care Home Customer Relationship Manager, you will be responsible for building strong connections with families and prospective residents, ensuring they experience our exceptional care and lifestyle offerings.
About the Role:
You will manage the enquiries process, lead client relationships, and work to meet occupancy and fee targets. This includes showcasing excellence by ensuring our home is always tour-ready, conducting tours for prospective residents and training staff to provide consistent visitor experiences.
Key Responsibilities:
- Lead Client Relationships: Be the primary contact for all enquiries, providing a personalized and professional experience that reflects our high standards.
- Showcase Excellence: Ensure our home is always tour-ready, conducting tours for prospective residents and training staff to provide consistent visitor experiences.
- Digital & CRM Management: Maintain all digital channels, accurately capturing and updating enquiry information on our CRM system, and using data insights for business decisions.
- Build Community Connections: Develop a community engagement plan, cultivating key relationships and opportunities to support occupancy goals.
- Family Support: Provide ongoing support to residents and families, including aftercare for respite residents and assistance on moving-in days.
Estimated Salary: £46,000 per annum, plus commission with an OTE of up to an additional £6,000
