Customer Service Representative

4 days ago


Kent, United Kingdom New Appointments Group Full time

About the Role:

The New Appointments Group is seeking a dedicated Customer Service Advisor to join their Ashford office. As the primary customer point of contact, you will be responsible for managing the customer service experience from start to finish, providing exceptional support and guidance to clients.

Key Responsibilities:

  • Taking inbound calls and addressing customer inquiries
  • Reviewing customer needs and providing relevant products and services to meet those needs
  • Managing customer interactions and updating records to ensure accurate note-taking
  • Processing customer payments for insurance policies and services

Requirements:

  • Proven track record in excellent customer service
  • Familiarity with Microsoft Office or similar CRM systems
  • Able to manage workload and work well under pressure

Benefits:

  • Salary: £22,000 - £24,000 per annum (dependent on experience)
  • 26 days' holiday plus bank holidays
  • The option to buy or sell 5 days after probation
  • Birthday day off
  • Health Shield cash-back plan
  • Death in service
  • Free parking
  • Friday fruit delivery


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