Customer Service Apprentice

1 week ago

Kent, United Kingdom Specsavers Full time

Sidcup , Specsavers

Specsavers. A household name and a Highstreet staple. And you could be part of the team.

As an Optical Assistant Apprentice at Specsavers, you'll be the friendly face at the heart of our stores working among a team of experienced professionals, delivering unmatched customer service every single day.

Opportunities for further progression and training


Become an Apprentice in our store and you'll have everything you need to truly realise your potential from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage.

This role is based on the shop floor will primarily require you to assist in the operation of the store to achieve sales targets and the delivery of excellent levels of customer service through the efficient answering of the telephone and appropriate direction of enquiries.

At Specsavers, were always looking to the future - which is where people like you come in. We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management.This Apprenticeship opportunity will give you the chance to spend 15 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.

Based in Sidcup has great access to tube and bus links.

Our team

We have a wonderful team dedicated people in our store ready and waiting for you to meet.

Whats on Offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

  • Salary: 7,50per hour

  • 28 days annual leave plus your birthday off

  • Full time (40 hours) including weekend working

  • Specsavers Perks our discounted benefits scheme

  • Annual subscription to the Headspace app

  • WeCare UK confidential employee helpline

  • Outstanding clinical and professional development opportunities

  • Regular team events and team building evenings

  • At the end of your year as an apprentice, you'll be a fully-fledged Level 2 Customer Service Practitioner.

Who is this Apprenticeship for?

  • Individuals with GSCE Maths at Grade 9-4 (A -C) or above, or an equivalent level qualification
  • Individuals who have lived in the EU for 3 years or more, with the right to work in the UK

We are currently looking for individuals who are enthusiastic about providing great customer service and would like to pursue a career in retail, management or optics. As well as being passionate and motivated in everything you do, its important that you're also a great listener and communicator as that's what excellent service is all about. In addition to having great communication skills, you'll also be a team player and have a real passion for making a difference, both in your development and within the business.

What does the role involve?

  • Welcoming customers into store
  • Booking in eye tests
  • Pre-screening patients
  • Providing style advice
  • Measuring frames
  • Taking phone calls

What will you gain?

Your on-the-job training will sit alongside structured learning that will lead to a nationally recognised qualification. At the end of your year as an apprentice, you'll be a fully-fledgedLevel 3 Optical Assistant. Over the course of fifteen months with us, you'll:

  • Earn a salary - paid monthly
  • Gain valuable work experience in a full-time role
  • Receive comprehensive and structured training, supported by a qualified assessor
  • Deliver high-quality products and services in an innovative retail environment
  • Become part of a team working towards a common goal
  • Be entitled to paid holidays

Got what were looking for? Head to our website to learn more about the role and apply today.

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