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Customer Service Operations Coordinator
2 months ago
We are seeking a highly skilled Customer Service Operations Executive to join our team at Reed. As a key member of our operations team, you will be responsible for coordinating flights, communicating with clients, and ensuring the smooth execution of our operations.
Key Responsibilities- Coordinate flights with clients and airlines, ensuring timely and efficient execution.
- Communicate flight schedules and updates to clients, providing exceptional customer service.
- Liaise with clients to obtain necessary documents and information.
- Monitor flight progress and provide timely updates to clients.
- Identify and escalate situations that require commercial team involvement.
- Provide AWB stock and ramp handler details to clients as needed.
- Obtain details of charterer's appointed ground/warehouse handlers at both departure and arrival locations.
- Clarify customer responsibilities for ULD build break and cargo handling arrangements.
- Ensure timely delivery of cargo to the departure airport by liaising with clients about deadlines.
- Conduct flight watch for both live and ferry flights.
- Notify clients of any de-icing occurrences.
- Monitor and report on ULD returns.
- Request AWB reconciliation from clients.
- A degree in Aviation Management or a related field is desirable.
- A strong understanding of the aviation industry and customer service operations.
- Excellent communication and coordination skills.
- Ability to follow standard operating procedures and work within a team.
- Proactive in monitoring flights and providing timely updates to clients.
- Capable of handling multiple tasks and working in a shift pattern.
- Competitive salary with additional shift allowance after training.
- Up to 12 weeks of comprehensive training provided (7am - 3pm, Monday to Friday).
- Shift pattern work hours offering a balanced 4 days on, 4 days off schedule.
- Opportunity to work in a dynamic and growing sector of the aviation industry.
To apply for this exciting opportunity, please submit your CV and cover letter detailing your relevant experience and interest in the aviation industry.
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