Technical Support Expert

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom Darktrace Full time

What you'll be doing:

We're looking for a talented and articulate IT Support Engineer to join our dynamic team at Darktrace's Cambridge office.

This role offers a unique opportunity to work with a variety of systems, including Windows, Mac, iOS, and Windows Server, across a range of devices and platforms.

You'll be responsible for providing first-line support to our global offices, collaborating with other teams to ensure world-class support and service, and resolving technical issues via the ticketing system, telephone, email, and remote support.

Key responsibilities:

  • Providing technical support for IT systems and equipment
  • Resolving technical issues and improving troubleshooting processes
  • Installing, modifying, and configuring computer and mobile phone hardware and software
  • Handling shipping requests and maintaining inventory for company IT assets
  • Assisting with new hire on-boardings and ensuring staff are comfortable with provided tools and equipment

What we're looking for:

  • Background in customer service and excellent communication skills
  • Demonstrated experience in a first-line support role
  • Familiarity with MacOS and Windows devices
  • CompTIA A+, CCNA, ITIL Foundation 4, or equivalent professional certification

Benefits:

  • 23 days' holiday + all public holidays, rising to 25 days after 2 years of service
  • Additional day off for your birthday
  • Private medical insurance
  • Life insurance and pension scheme
  • Enhanced family leave and cycle to work scheme

Language: English



  • Cambridge, Cambridgeshire, United Kingdom Expert Employment Full time

    Award-Winning EmployerWe are seeking a seasoned Health and Safety Executive to lead our team in delivering exceptional health and safety outcomes. The successful candidate will have a proven track record in implementing effective risk controls and promoting a culture of safety within an organization.About the Opportunity:This role offers a competitive salary...


  • Cambridge, Cambridgeshire, United Kingdom ECM Selection (Holdings) Limited Full time

    Job SummaryWe are seeking a skilled Technical Solutions Expert to join our team at ECM Selection (Holdings) Limited. As a Technical Support Engineer, you will be responsible for providing expert technical support to our customers, including OEM companies, for mobile phone applications.Located in Cambridge, our company has developed innovative RF-based...


  • Cambridge, Cambridgeshire, United Kingdom CV Library Full time

    Technical Support Position | Compensation: £40,000 - £50,000We are seeking a skilled Technical Support Engineer to join our team at CV Library.Job Description:Deliver high-quality technical support to customers through various channels.Analyze and resolve complex technical issues efficiently.Develop and conduct training sessions to enhance customer...


  • Cambridge, Cambridgeshire, United Kingdom Expert Employment Full time

    Expert EmploymentThe ideal candidate will be required to develop and implement suitable risk controls for innovative scientific investigations, ensuring a safe working environment.About the Role:This role is responsible for supporting the site HSE Manager across the full spectrum of HS&E compliance delivery, including inductions, contractor management, and...


  • Cambridge, Cambridgeshire, United Kingdom TTP Full time

    About the Role:We are seeking a highly skilled technical expert to join our team at Awerian, a leading research and development consultancy based in the UK. As a key member of our team, you will be responsible for delivering cutting-edge solutions in the field of cyber security and autonomous systems.Key Responsibilities:Design and develop innovative...


  • Cambridge, Cambridgeshire, United Kingdom CBS butler Full time

    CBS Butler is seeking a highly skilled Senior IFS Technical Solutions Expert to join their team. The successful candidate will be responsible for delivering high-quality solutions aligned with business needs, from requirements gathering and technical architecture to development, testing, and deployment.This role requires strong technical knowledge of IFS...


  • Cambridge, Cambridgeshire, United Kingdom Arm Limited Full time

    At Arm, we design and manufacture advanced digital products that enable the creation of new markets and transformation of industries. As a Technical Solutions Expert - Digital Transformation, you will play a key role in providing technical guidance on Arm's IP, including connection and configuration aspects, investigating issues, identifying solutions using...


  • Cambridge, Cambridgeshire, United Kingdom Recruit Engineering Full time £50,000 - £60,000

    Job Role: Applications Engineer (Field-Based)As a key member of our team at Recruit Engineering, we are seeking a skilled Applications Engineer to join our team. This field-based role will require travel across the UK and Europe, depending on project needs, and flexibility is key.Key Responsibilities:Provide machine set-up, prove-out, and operator training...


  • Cambridge, Cambridgeshire, United Kingdom Senitor Associates Full time

    2nd/3rd Line Service Desk PositionSenitor Associates is seeking a highly skilled 2nd/3rd Line Service Desk Technician to join their team in providing exceptional support to clients. This role offers an exciting opportunity for experienced IT professionals to leverage their expertise and contribute to the company's success.Key ResponsibilitiesManage client...


  • Cambridge, Cambridgeshire, United Kingdom First Call Contract Services Full time

    Job OverviewWe are seeking a highly skilled Technical Service Expert to join our team in Cambridge.This is a permanent employment opportunity with immediate interviews available.The successful candidate will have experience working in a technical environment, ideally in a service or maintenance role.Our client is a specialist manufacturer and global supplier...


  • Cambridge, Cambridgeshire, United Kingdom Integrity Personnel Limited Full time

    We are seeking a seasoned Technical Sales Expert to join our team at Integrity Personnel Limited. As a key member of our sales team, you will play a crucial role in driving business growth by leveraging your technical expertise and sales acumen.As a Technical Sales Expert, you will be responsible for identifying new business opportunities, building...


  • Cambridge, Cambridgeshire, United Kingdom zeroG - AI in Aviation Full time

    At zeroG - AI in Aviation, we're seeking a skilled IT Support Engineer to provide expert technical assistance to our internal teams.This critical role involves working closely with end-users to diagnose and troubleshoot software and hardware issues, ensuring seamless IT operations and maintaining strong customer relationships.The successful candidate will be...


  • Cambridge, Cambridgeshire, United Kingdom Revvity Full time

    The Scientific Support Expert for Molecular Biology plays a vital role in assisting researchers achieve cutting-edge scientific results by providing timely, high-quality support to customers using our full portfolio of gene editing, RNAi, cell culture, and companion diagnostic products.As a member of our highly experienced technical team, the Scientific...


  • Cambridge, Cambridgeshire, United Kingdom CV Library Full time

    IFS Technical Consultant/Architect RolesAs a key member of our team, you will be responsible for delivering IFS solutions aligned with business needs, from requirements gathering and technical architecture to development, testing, and deployment.Key responsibilities include collaborating with the ERP Solution Architect to develop a prioritised backlog of...


  • Cambridge, Cambridgeshire, United Kingdom Rise Technical Recruitment Full time

    Role OverviewRise Technical Recruitment is seeking an experienced Professional Electrician - Solar Installation Expert to join their growing international business.You will be conducting maintenance on a variety of electrical installations across multiple solar farms, providing thorough reports to ensure operations continue smoothly.This role offers autonomy...


  • Cambridge, Cambridgeshire, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited is seeking a skilled Plumbing Trainer to join their team in Milton, Cambridge. As a key member of the institution, you will be responsible for guiding, coaching, assessing, and mentoring 30 apprentices in their T1, T2, and T3 Plumbing qualifications.The ideal candidate will have a background in Plumbing and hold the NVQ...


  • Cambridge, Cambridgeshire, United Kingdom Technical Futures Ltd Full time

    Company OverviewA deep-tech start-up in the Sustainability arena is looking for a highly skilled Technical Project Manager to join their team. With a strong coaching/mentoring background and experience in successful project delivery, you will oversee the delivery of customer projects and ensure they are completed on time and to budget.SalaryA generous...


  • Cambridge, Cambridgeshire, United Kingdom GTS Group Ltd Full time

    Join our team as an Electrification and Simulation Expert!We are looking for a seasoned professional with expertise in electrification and simulation to join our R&D team. As an Electrification and Simulation Expert, you will be responsible for designing and developing advanced simulation models for eVTOL and E-Mobility projects.Key Responsibilities:Develop...


  • Cambridge, Cambridgeshire, United Kingdom cv-library.co - Jobboard Full time

    IFS Technical Specialist Roles+ Long term contracts+ Outside IR35+ Fully remote/hybridKey Skills+ IFS Architecture & ImplementationIFS Technical ExpertThe IFS Technical Expert will play a vital role in the implementation of our ERP system. They will contribute to shaping processes and have a significant business impact.ResponsibilitiesContribute to the...


  • Cambridge, Cambridgeshire, United Kingdom Rise Technical Recruitment Full time

    About the Role:Maintenance engineers play a vital role in ensuring the smooth operation of production equipment. As a Maintenance Engineer with Rise Technical Recruitment, you will be responsible for carrying out preventative and reactive maintenance on plant equipment.The Ideal Candidate:We are looking for a skilled Maintenance Engineer from a...