Technical Support Expert
4 weeks ago
What you'll be doing:
We're looking for a talented and articulate IT Support Engineer to join our dynamic team at Darktrace's Cambridge office.
This role offers a unique opportunity to work with a variety of systems, including Windows, Mac, iOS, and Windows Server, across a range of devices and platforms.
You'll be responsible for providing first-line support to our global offices, collaborating with other teams to ensure world-class support and service, and resolving technical issues via the ticketing system, telephone, email, and remote support.
Key responsibilities:
- Providing technical support for IT systems and equipment
- Resolving technical issues and improving troubleshooting processes
- Installing, modifying, and configuring computer and mobile phone hardware and software
- Handling shipping requests and maintaining inventory for company IT assets
- Assisting with new hire on-boardings and ensuring staff are comfortable with provided tools and equipment
What we're looking for:
- Background in customer service and excellent communication skills
- Demonstrated experience in a first-line support role
- Familiarity with MacOS and Windows devices
- CompTIA A+, CCNA, ITIL Foundation 4, or equivalent professional certification
Benefits:
- 23 days' holiday + all public holidays, rising to 25 days after 2 years of service
- Additional day off for your birthday
- Private medical insurance
- Life insurance and pension scheme
- Enhanced family leave and cycle to work scheme
Language: English
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