Hotel Front Desk Supervisor

23 hours ago


Luton, Luton, United Kingdom Luton Hoo Hotel & Spa Full time

About Luton Hoo Hotel & Spa


Luton Hoo Hotel and Spa is a quintessential English country house hotel, boasting historical importance. Our commitment to delivering hospitality to the highest standard is evident in our 2 Rosette Restaurant and award-winning Adam's Brasserie. We offer five-star facilities, including 228 unique bedrooms and suites, luxury spa, an 18-hole championship golf course, state-of-the-art conference facilities, shooting school, and more.


Your Role



  • Oversee shifts to ensure exceptional guest service
  • Responsible for controlling procedures on reception, ensuring cash security, keys, and guest data protection
  • Train team members to meet hotel standards, continuously improving service levels for guests
  • Plan ahead and accurately manage staffing levels
  • Drive sales and upselling at reception
  • Undertake front-of-house duties
  • Maintain strong relationships with guests, resolving complaints and issues promptly

Your Qualifications



  • Providing top-notch service comes naturally to you
  • Strong organisational skills and attention to detail are essential
  • You excel at multi-tasking and remain calm under pressure
  • Excellent communication skills, with high standards of written and spoken English
  • A professional appearance is vital
  • You value teamwork and support your colleagues
  • An approachable, positive, and proactive attitude is crucial
  • Experience in a similar role within a 5-star hotel is advantageous, particularly with Opera PMS experience

Your Benefits



  • A competitive salary: £40,000 - £55,000 per annum, depending on experience
  • Holiday entitlement: 28 days holiday, enhanced after 5 years of service
  • Free meals on duty
  • Complimentary on-site parking while on duty
  • Discounted employee friend and family rates at Arora Hotels
  • Food and beverage discounts
  • Christmas gifts and employee parties
  • Introduce a friend scheme
  • Cycle-to-work scheme
  • UK attraction discounts at Merlin Entertainments
  • Taste card
  • Life assurance scheme
  • Wage stream
  • Employee assistance programme
  • Arora Star Employee Recognition programme
  • Long service recognition award

Growth Opportunities


We're growing rapidly, offering exciting opportunities for career progression and development across our properties and brands. With a focus on advancement and growth, we invite candidates who share our passion for exceptional service and dedication to excellence.



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