Front Desk Manager

3 weeks ago


Luton, Luton, United Kingdom Luton Hoo Hotel & Spa Full time
Job Summary

As a Front Desk Manager at Luton Hoo Hotel & Spa, you will be responsible for leading our reception team to deliver exceptional guest experiences. Your role will involve coordinating and supervising receptionists, ensuring the hotel lobby is always manned, and handling guest inquiries and issues promptly and professionally.

Key Responsibilities

* Coordinate and supervise receptionists on duty, providing support and assistance when needed
* Ensure the hotel lobby is always manned and guests are acknowledged and made to feel welcome
* Manage check-in and check-out procedures efficiently
* Provide guests with information about hotel facilities, services, and local area
* Handle guest inquiries and resolve any issues promptly and professionally
* Work closely with other departments to ensure seamless guest experiences

Requirements

* Providing a high-quality service comes naturally to you
* Strong organisational skills and attention to detail
* Very good at multi-tasking and remaining calm under pressure
* Excellent communication skills with a high standard of written and spoken English
* A smart and professional appearance
* Value being part of a team and supporting your colleagues
* An approachable, positive, and proactive manner

What We Offer

We are growing rapidly, and with growth comes advancement opportunities. Being part of the Arora group, there are exciting opportunities for career progression and development across our properties and brands.


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