Assistant Front Office Manager
4 weeks ago
Welcome to a world of opportunities at Hilton Hotels, where every job makes the stay. As an Assistant Front Office Manager, you will play a vital role in ensuring that our guests receive an exceptional experience from check-in to check-out. Your responsibilities will include supervising the Front Office Team, evaluating guest satisfaction, and promoting hotel services and facilities.
Key Responsibilities:
- Assist the Front Office Manager in overseeing the entire Front Office operation to maintain high standards.
- Evaluate levels of guest satisfaction and monitor trends to ensure continuous improvement.
- Recognise regular and VIP guests and promote the hotel brand's loyalty scheme.
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
- Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures.
- Monitor the appearance, standards, and performance of the Front Office Team Members.
- Ensure Team Members have current knowledge of hotel products, services, pricing, and policies.
- Maintain good communication and working relationships with all hotel departments.
- Monitor staffing levels to meet business demands.
- Conduct monthly communication meetings and produce minutes.
- Assist the Front Office Manager with staff performance issues and recruiting, managing, training, and developing the Front Office team.
Requirements:
- Previous supervisory experience in Front Office within the hotel/leisure/retail industry.
- High level of IT proficiency.
- High level of commercial awareness and sales capabilities.
- Excellent leadership, interpersonal, and communication skills.
- Accountability and resilience.
- Commitment to delivering a high level of customer service.
- Ability to work under pressure.
- Excellent grooming standards.
- Flexibility to respond to a variety of work situations.
- Ability to work on your own and as part of a team.
At Hilton Hotels, we believe that every job makes the stay. Join us in creating unforgettable experiences for our guests.
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